A while back, I worked for an “ebay business” in brooklyn, that took the unsold overflow from some small auction galleries and tried to sell them to specific collectors online. Most of the stuff was junky, and most of the collectors were old women who couldn’t use ebay for the life of them. I was the “office manager” which meant doing all the computer work and fixing the ebay auction information for the appraisers who were just as clueless as the old women but with more attitude.
Anyhoo, we were informed one day by an ebay customer service rep that we were some sort of special “power seller” based on volume- maybe on of the top 100 sellers in the US- and that we were going to get a prize from ebay delivered to the office. We were a small place, only about 6 employees, and speculation abounded. What would they deliver? An old-timer mentioned that once they’d earned a clock with an ebay logo on it. We thought, maybe a plastic trophy? I loudly guessed that they’d set up an ebay petting zoo out on the grimy, industrial-area street. We were in hysterics imagining camels and goats trooping through our cramped, tchochke-filled warehouse.
And then the day arrived. The doorbell rang.
Outside was a disheveled black man in an apron. He walked in with a big smile on his face and heavily-accented speech. He was carrying a tray upon which was one small cup of local coffee from next door (cost- $0.25) in an ebay mug, a paper cup of orange juice, a plastic plate with a corn muffin and a wilted croissant, a doily, a small glass vase with a single flower, and a pair of cheap plastic “fuzzy” slippers with the ebay logo on the top. He said, in garbled english, “Sorry I 'pposed to bring NY TIMES or WALL JERNIL but I don’t find NY TIMES or JERNIL!” He plopped down a NY Post instead.
We gaped, our mouths hanging open. The guy seemed blithely unaware that anything in the presentation was less than spectacular. He was PROUD of it.
What ebay was going for was obvious- their whole “image” of people sitting in bed, effortlessly selling the contents of their basements or attics, and the prize was meant to be “breakfast in bed”, so to speak. It would have been an interesting idea had it not been so A) inappropriate and B) HORRIBLY, HORRIBLY executed. First of all, I would NEVER let the delivery man into my home. It looked like they’d pulled him out of an alley. Secondly, this was a BUSINESS. What, are we supposed to split the corn muffin into fifths? Thirdly, the customer service rep really built this up ahead of time, getting excited, trying to get us excited… for THIS? It was the worst possible of EVERYTHING. Worst and cheapest delivery guy, worst and cheapest coffee, cheapo muffin and croissant, etc. No one wanted to eat any of it. I think I ate half of the corn muffin.
We laughed ourselves silly and then explained what we’d received to the company owner, who was across the country at the time. She was horrified. We wrote a strongly-worded letter to ebay. I don’t remember getting much of a response.