For work I use a (badly designed) program called Crystal Reports. Example of poor design- The last incarnation of their program used numerical values for booleans- 1 for true, 0 for false. However, when we upgraded to the latest version, your report will not work unless you convert all numerical values to “true” or “false”- meaning I have to go through all reports (50+ of em) and change the values. I went to their website last night where they offer a “Solutions Guide” in PDF format. Spent 20 mins downloading it, open it to find that ITS ALL MARKETING FLUFF!. “Crystal Reports changed my life and blah blah blah…”, “It’s the greatest thing since sliced bread” etc… No actual solutions. Back in my high school days, a solutions guide actually contained the answers (usually the odd numbered ones so you would’nt copy em instead of doing your homework but I’m now hijacking my own thread). Looking around on various websites of tech companies, I see that “solutions guides” are now nothing more than a fucking marketing brochure that tells you absolutely nothing other than some fucktard at a company that you might have heard of thinks that it works for him. If you want solutions, you go to support. If you want a bug fix, you go to “maintenance release”.