I used to work for a call center for an office supply chain. A customer had ordered some paperclips. In the catalog, it advertises a package of 12 small boxes for $0.99.
However, she got confused and ordered 12 - and ended up with 12 packages of 12 small boxes, or 144 boxes. This happens, we understand.
she: I only meant to order one package, I accidentally ordered 12. Can you help me?
me: Absolutely. I’ll be happy to refund you for the extra 11 packages. We’ll credit your account for the difference.
she: So how do I return these to you?
me: Well, actually, we don’t usually request a return for anything less than $15. So please feel free to keep the 11 extra packages at no additional expense to you.
she: But I don’t need 132 extra boxes of paperclips! What am I supposed to do with them all?
me: (laughing politely.) I understand. Feel free to donate them to your local charity or school.
she: You mean I have to donate them?
me: No ma’am, you do not have to donate them. But it would cost us more to have you return them than they are worth. So if you do not feel you will use them, you are free to donate them to your local charitable organization. I know they will appreciate it.
she: But I don’t have a local charity and I don’t feel like taking them there.
me: That’s fine, you are free to dispose of them however you want. They are yours to keep or donate or throw away.
she: I’m not going to throw them away!
me: That’s fine ma’am. You can do with them whatever you want. Is there anything else I can help you with?
she: What am I going to do with 132 extra boxes of paper clips?
me: It’s really up to you, ma’am, as I’ve already explained. They belong to you now - and didn’t cost you a dime. If you don’t want to donate them or throw them away, perhapds you could make a paper clip chain and paint them as a garland for your Christmas tree . . .
[wherein my supervisor walks by and clicks off the phone so i don’t have to deal with her anymore]