[QUOTE=RickJay]
Virtually any large computer manufacturer will have a legion of detractors. You’re better off going to the PC magazine or Consumer Reports to see the statistics.
[/quote]
This is true, but even the statistics won’t help you very much if your computer happens to be a problem computer.
When i bought my current computer almost three years ago (it’s a Dell, and has served me well), i did a bunch of reading online about different models. I read customer review sites, and magazine reviews and consumer organization reviews. I was mainly comparing Dell, Gateway, HP, and Sony. I came to a few conclusions about the whole process, in terms of the different manufacturers:
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They all have their fair share of customers who get a lemon, and who swear they will never buy anything from that company again.
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They all have their fair share of customers who like the computer, but think that the after-sales support sucks dogs’ balls.
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They all have their fair share of customers who think that the computer they’ve purchased is the best, fastest, coolest piece of electronic wizardry ever offered to the consumer.
I’ve concluded from this that:
a) No matter which of the companies i buy from, there’s a chance i will have problems with my computer.
b) No matter which of the companies i buy from, if i don’t have problems then the computer is likely to do everything i want–and more–for the amount of time that i’m likely to keep it.
[QUOTE=RickJay]
My best friend bought an Alienware machine last year, in part because they have a reputation for amazing quality and customer service. His experience was an absolute nightmare; they sent him two computers, both of which were hopelessly non-functional. Alienware’s service was amazingly slow, entirely inept, and they kept trying to nickel and dime him. Finally he gave up, demanded a refund, didn’t get one, and had to have his credit card company chase them for the money.
He then ordered a system from Dell. Service was great, machine worked perfectly and performs magnificently, and it arrived five days after he placed the order. Oh, and it was cheaper, despite being just as good in every single way.
Does this prove Dell’s better than Alienware? Well, to be honest, no; it’s just one guy’s experience. My bud may simply have bene unlucky. I know many people who have received bad shit from Dell, too. I wouldn’t trust anecdotes. Find the stats in the trade mags.
[/quote]
Did you know that Alienware is a wholly-owned subsidiary of Dell? Doesn’t change the point of your story, of course; just an interesting piece of information.