My question in the General Questions forum to find real statistics on failure rates of the major carriers has crashed and burned. So I am creating this informal, non-scientific poll to see which of the carriers have failed you by losing your package.
Feel free to post horror stories of lost packages, so that we may gasp in dismay.
Many packages are stolen from porch, door step, etc. Are you including these?
DHL sent my passport to the wrong quadrant of the city (my address, but NE, not NW). I was traveling in two days and I could not get anyone in the company to give a shit, finally I just drove over there and asked for it and they gave me the envelope. They hadn’t opened it and they had been trying to get DHL to come pick it up, but no one at DHL gave a shit. DHL does not give a shit about whether their packages get delivered or not.
Both UPS and USPS have lost/lost and found packages sent to me.
Haven’t had a problem with FedEx…yet.
As far as I can remember, I’ve had problems only with the USPS: two domestic packages that took months to deliver and one international package that took a couple of years.
I have had USPS manage to lose two packages, then deliver them months later.
In one case, I got a “We tried to deliver this, but you weren’t home” notice, but when I tried to pick it up at the post office, they couldn’t find it. About three months later, I got a second “We tried to deliver this” notice, and this time, they had the package for pickup.
In the other, I didn’t get any message and presumed that the original had either been lost or stolen (I had already had a box of checks that was misaddressed stolen, and assumed that the package suffered a similar fate), but 18 months later, it was delivered - forwarded to the address I had moved to about six months after the original order.
OTOH, I have had two Sunday Amazon Prime deliveries meant for other people in my townhouse block delivered to me by mistake.
None of the above.
UPS claimed they delivered a package but it did not show up.
Driver says I’m lying - he put it in the milkbox so stfu (translated from what the CS rep reported)
I don’t have a milkbox. Driver says I’m lying - he put it in the milkbox so stfu (translated from what the CS rep reported)
Investigation over.
The person the next block over has a milkbox. I walk over there. My address is 123 Fake St and hers is 213 Fake St. She had Mrs. Cad meds.
Investigation really over.
I think you need a “delivered to wrong address” option for your poll.
Similar to Saint Cad, Fed Ex delivered a package to the wrong address. After not receiving it, I check the tracking and saw it noted as “delivered”. I contacted the sender, and they are told the same. We’re both wigging out wondering where the package is (work stuff), and I get a call from the sender.
The package was delivered to a neighbor…some 16 houses away. The receiver could tell it wasn’t for them, and had the sender’s number to call. So the sender put me in touch with the neighbor. And I go over to collect the package. My address if 13046, the neighbor’s address is 12946 !!! So the driver only matched that LAST 2 DIGITS !
The neighbor said a similar thing had occurred with a friend, and that friend contacted Fed Ex to correct the screw up. But it took 2 WEEKS for Fed Ex to pick up the mis-delivered package. So that’s why this neighbor opted to call the sender of my package !
I got on the Fed Ex website and lodged a complaint. I ended it with something along the lines of “…it’s a good thing you’re not in the business of delivering items.”
USPS did put my 401(k) transfer check into my neighbor’s box. Like most normal people, she gave it to me a day or so later. And they currently have a package in limbo which cannot be found.
UPS found a package sent from SoCal to Norcal, after a query, in Jacksonville, FL. It got to me two days later. They also got my standard capacity magazines to me ahead of schedule.
No issues with FedEx.
I don’t recall the shipper, but years ago I ordered a WD hard drive. After a couple of weeks, I called Western Digital to say I had not yet received it. Two days later, two identical boxes appeared on my porch- the lost drive and the replacement. Where had the lost twin been?
(I called WD back. They said thank you, keep the extra drive. Every separate drive I’ve bought since then has been Western Digital.)
All of them.
NEVER has a package been lost, then found and delivered. I don’t know about anyone else, but when they lose my stuff, it’s gone.
What DOES regularly happen is they report a package as delivered, then either it shows up a day or two later, or it just never shows up, and as merely the package recipient who paid for the entire fucking thing, I have pretty much zero recourse against the shipper who fucked up. 
Someone at FedEx changed the AUS on my medication to AU. So it went to Australia where customs promptly confiscated it since it’s illegal in AU. Won’t give it back, neither. It took days and days and calls and calls to get that straightened out. I kept being told “ma’am, it’s been delivered over a week ago” to which I’d have to say “Yes, but look where it was delivered.”
“Yes, ma’am, that tracking number shows it was signed for in — oh. Oh dear.”
yeah.
fun times.
To their minimal credit, of the three, USPS is the only one that ever even pretends like they’re looking for my package.
.
When I was in San Jose, UPS lost a couple packages but found them.
I had to vote “Other” because UPS lost a package, found it, but never delivered it to me. I had to get a ride to their shipping facility and pick it up there five days after it was to arrive. It would been delivered eventually, but it was perishable, and UPS, I was told, makes no effort to ship parcels marked “perishable” first when there’s a backlog. (The national florist used UPS Overnight to deliver.) The guy at the facility estimated I would have received it in another two days. They would have been Addams Family roses by then.
UPS lost another package of mine. Well, actually, it wasn’t lost: the plane never took off. It had mechanical issues and spent two days in a hangar, and UPS didn’t bother to off-load the parcels to another plane. Another time-sensitive delivery.
One of my beefs with UPS is that they’ll sometimes transfer parcels to a USPS facility for delivery. I don’t know how or why. It usually delays packages by a day, though that’s not a big deal. I just wonder why they can’t deliver their own frickin’ packages.
I
Amazon; which you didn’t mention and for whom I work. Our AMZL side totally lost a order and it was pure Hades getting it straightened out.
Now ------- not my order or package but -------- UPS once delivered about $10Grand in plant seeds to me for someone else; dropped them off on the porch and drove away. At the time my address was 308 Scene Ridge and the actual buyer was 308 Scenery Ridge several towns and a dozen miles away. :smack: Being the honest sort I called the place and actually drove them over in my old station wagon. And we once got some Christmas presents from Germany from the USPS with a note explaining that the address had been destroyed so the delivery was delayed. We know no-one in Germany and trust me even if we did they wouldn’t have sent this stuff. We accepted it as a present from Uncle Sugar and just let it at that.
USPS lost and found a package that was sent from New Jersey to the Cayman Islands. When the box arrived several months late it had cancellation stamps from various European countries. Definitely not the direct route.
nm
Because UPS has a service called “Surepost” where the shipper pays UPS to deliver the package to your local post office for final delivery to your house. That’s the service the shipper paid for. Don’t blame UPS.
By the way, a couple of years ago UPS began a program of consolidating shipments to reduce cost. If there is a non-Surepost package scheduled to be delivered to your house the same or next day, they will hold the Surepost package and deliver it to your house (instead of the post office) together with the non-Surepost package.
To my knowledge, I have only once lost a package, and it was via USPS a few months ago. It was a wedding parent album to a client; it reported as “delivered,” but client didn’t get it and I just can’t imagine why anybody would want to keep somebody else’s wedding album, but it never got sent back if it was misdelivered. Weird. I’ve sent out probably a hundred albums, all via USPS, and this is the only time I had anything lost. I once did get one kind of lost in the system for a couple weeks, but it found its way back. Other than that, I’ve never had an issue with them. I’ve also used FedEx and UPS without any problems. On stuff being delivered to me, I don’t think I’ve ever had a lost package.
I had a customer that had two stores in Las Vegas, both on Las Vegas Blvd a little ways apart but obviously with different address (e.g. 1234 Las Vegas Blvd vs 9876 Las Vegas Blvd). UPS kept delivering the packages to the wrong store.
UPS asked the customer if they could modify the name on the address to make it more obvious which store (e.g. add the name of the little mall like “Caesers Forum Shops” into the name). The drivers must have been more aware of one of the stores and less aware of the other and just not looking at the address, or something.