I have an Acer desktop running Vista. If it sits idle for a while it crashes. I’ve never had it crash on me while I’m doing stuff. Interestingly, I recently signed up with Mozy to backup my files there, and the initial backup took about a week. I believe it only crashed once during this time. After the backup finished, it started its usually daily crash. Coincidence? I have no idea.
After logging back on I get a pop up saying Windows can check for a solution. It never finds one. The following is also in the pop up:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 840D1300
BCP3: 86622878
BCP4: 85DA43A8
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini012609-01.dmp
C:\Users\Scott\AppData\Local\Temp\WER-45224-0.sysdata.xml
C:\Users\Scott\AppData\Local\Temp\WERF6A.tmp.version.txt
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Out of the files under C: listed above, I’m not allowed to access Mini012609-01.dmp, WERF6A.tmp.version.txt doesn’t exist, and WER-45224-0.sysdata.xml will not display in Explorer, although that’s what tries to load it after double-clicking. Fat lot of good that did for me, Vista!
I don’t know where to start in fixing this problem. Can anyone please help???
Does it always happen after some certain specific amount of time? I’m thinking it might have to do with the system trying to go into standby mode, like if you have it set to standby in say 20 minutes and it always crashes exactly 20 minutes after you last do something. Or maybe a screen saver or hard drive set to spin down or something set for that amount of time.
Seems consistent with your description; there is some error when trying to come out of sleep mode. When you were Mozying, the poor thing didn’t get a wink for a whole week
Do you have any firewire devices attached like an iPod etc?
No firewire devices attached. As for an error when trying to come out of sleep mode, I’m not so sure. I simply stop working on the computer and come back at a later time and it has crashed. Btw, I never explicitly use sleep mode, but I just tried it. When I tried to wake up, I got a “no signal” error and had to turn off/turn on the computer.
You might want to try to ruling out any problems related to sleep mode by changing your power settings so that it never goes to sleep, and see if that makes a difference. If it does, then you need to investigate that further. If it doesn’t, then it probably eliminates the MS KB article suggestions.
Quartz’s question about the event viewer is good, too.
To start in safe mode, shut computer down. Then power it up and as you hit the on bottom IMMEDIATELY start hitting F8, keep pressing F8, and keep doing it till it goes into safe mode.
Then see if it shuts down in Safe Mode, if it can function in safe mode, it’s something you have installed.
I set the power settings so it won’t go to sleep, and it didn’t crash last night as usual. So, what are you suggesting that I investigate? Or should I just not worry about it?
Well, for starters, did you try the patches listed in the KB article I linked to?
Other than that, you’re just going to have to identify which driver or device is troubling your computer’s sleep. Has the computer always exhibited this crashy behavior? If not, can you think of what you might have installed that coincides with when the behavior started happening?
Or, you can just forget about it if a never-sleeping computer doesn’t bother you
