Why have some banks gotten pissy about counting coins?

Like everybody else now and then I empty out my car ashtray and the dish on my nightstand and cash in my change. Today I had $22 worth.

I understand banks only want to do this for customers. But on top of my account number they want ID and my social security number. :confused: And they always act kind of put off by it.

Are the terrorists breaking into gumball machines and cashing in the coins? Why the big hub bub, Bub?

I can’t tell for sure from your post: ARE you a current paying customer at that particular bank?


How would I have an account number if I wasn’t an account holder?

And it’s not just the bank I used today. I have accounts at 3 for varying reasons. All of them make a big deal about using that machine. I’m not using the machine in the grocery store and paying a fee. That’s ridiculous.

I think the reason is the expense of dealing with coins. I used to bring coins to my bank, but they required that they be rolled. On the other hand, the bank my parents use has a coin counter that’s free for customers.

BTW, I believe the Coinstar machine will give you 100% of the value of your coins if you get paid in the form of an Amazon gift card. (I think they may offer other gift cards as well.) I’m always buying something from Amazon, so this works for me.

My bank recently installed a self service coin counter in the lobby. Similar to a CoinStar machine except it spits out a slip with your total. If you have an account there you can deposit or redeem it for no charge. If you don’t they charge a % like the CoinStar machines do.

I am confused whether you are using the faux-CoinStar or handing money to the teller. If you are giving the teller a handful of loose coins, knock it off. They usually give the rolls for free. For some transactions, they want two ways to identify you. IME SSN is never mandatory as they can ask phone number, bank where you opened account, etc. to verify you. If it’s with the machine, they probably had problems or are trying to limit non account holders from tying it up.

My credit union counts coins at no charge. I just tell them to deposit into my account.

Hell if I know. I went to my local Chase (my bank) and gave them a big-ass baggie full of coins, and they dropped it in their machine without even asking if I was a customer of theirs. He did ask if I wanted it in an account or in cash, and I said cash, and that wasn’t a problem either.

Maybe they break a lot or something, and they’re trying to discourage frequent use where you go?

I remember as kid regularly depositing large volumes of coins from a busibess my parents ran. I was always impressed with how fast that money could be counted by hand. But then with a bit of practice I could do it reasonably quickly as well.
Now, cash handling skills seem to b a thing of the past (right along side mental arithmetic). I am really surprised how tediuos and slow cash counting is now and that is including bank staff who presumably have to do it reasonably regularly.
I am all for automation when it is needed, but counting a couple of handfulls of change really shouldn’t require it.

Assuming it’s not just your imagination (bankers always seem irritated to me), it might be the sound. Those machines are noisy, and no doubt irritate the whole bank. I suspect that they’d rather not have the machines at all, but feel they’d be at a disadvantage if they didn’t.

It’s not peculiar to Cheeseladn Philly?, in the UK a bag of £10 is treated as the max to exchange for a note.
I don’t run a business but I suspect that if you need to transfer a large ammount of coinage into notes a Business account would do ?

I’m handing them a plastic bag full of coins and they dump it in their machine. In a few seconds it spits out the amount. Unless I’m also making a deposit I just take the amount in paper money.

For decades this was no big deal but over the last year or so they’ve gotten kind of onery about it. I gave them my account number and an ID, why on Earth would they need my SS#? I only do this about 2-3 times a year for Kripes sake. It’s not like I’m walking in there every day with bags of coins.

No, its because the person doing the deposit that is responsible for any fees due to improper coins , or for depositing fake coins… And so they can return any foreign coins to you. They may not pick up all issues when you leave the coins with them.

They may ban people who cause trouble (fills the mix with bent coils from the casino.)
from making coin deposits.

Forgot to say . I friend told me about how the time he was working at the bank… he had some coins which were in a coin box polluted with some other sort of deposit.

I have noticed this as well. However, the orneriness of the teller usually corresponds with the type of account you have with the bank and the balance of your accounts. I’ve taken a big jar - probably a year and a half to two years worth of change - into my regular bank and asked for it to be deposited into my checking account. The teller, though not exactly in those words, told me to get the hell out of there and find a coinstar machine. I was pissed - I had a checking account balance in the mid 5 figures with them and wasn’t going to be trudging down to a coinstar machine to get a percentage taken off - so I asked for a manager. I told him that I wanted to deposit this change into my checking account - and he basically told me the same thing. I was fuming at this point so I asked that my account be closed and I get a cashiers check for my balance. He said fine and asked for my ID and debit card and opened up my account. At this point his attitude turned around 180 degrees.

All of a sudden “Oh I’m so sorry, we can get this change deposited into your account right away. I thought you weren’t a customer of ours.” Yeah right - why would I come to your bank and ask for it to be deposited into my account if I DIDN’T HAVE AN ACCOUNT AT THIS BANK? He kept going on and on how much I was a valued customer and blah, blah, blah. I stuck to my principles and closed out that account. So that bank that rhymes with “hank of domerica” can suck it.

I think banks just don’t want to deal with change because counting it is loud, it takes time, and there really isn’t any profit in it for the banks.


Takes time? It takes about 2 seconds to dump a bag of coins into that machine and the machine takes all of 20 seconds to count it up.

And there isn’t any profit in the free notarizations they do for me about 10 times a year. They don’t even ask if I have an account for that.

I’m thinking theres something else.

Just use the self service checkout at your supermarket to buy something cheap when you have excess coins. You get your change back in notes.

If someone in front of you paid for something with $22 in coins you’d be in the Pit bitching your head off.

I used to put my change in piggy banks for nieces and nephews, but they’ve grown up. My grandkids are a bit young to appreciate it yet.

Have you ever used one? You just throw them in and they disappear down the slot. You don’t put them in like in a drink machine.

Although on reflection we have $1 and $2 coins so two handfuls of change could be $30 or more. And we don’t have 1 cent coins.

The ones I’ve used here in the US only let you deposit coins one at a time. So yes, it is like putting them in a drink machine. This will definitely cheese off anyone in line behind someone who is paying with a large number of coins.