Abby,
I think you will have to die and go to heaven to get a better customer service experience.
Why did Hasbro buy out Galoob? That really annoyed me, as they discontinued their Titanic doll line…
Hasbro has a website just for Star Wars figures, but they don’t sell stuff anymore:
http://www.starwars.hasbro.com
and the official Star Wars Fan Club (1-800-TRUE-FAN)has a website where they do sell figures and other merchandise. Not too much on here right now, but Hasbro recently said in a Q&A session (on the above website) that in the future, just about everything they release will be offered through the fan club. The fan club’s address is: