Since January, my Toshiba Satellite has turned on, gotten to the Welcome screen and been stuck. Enter doesn’t do anything, Ctrl+Sift+Esc doesn’t do anything. I got the computer in late March 2011 and it was fine for nine months and change.
I poked around a bit and it looks like two programs (or two processes, or two something-or-others) are doing an Alphonse-and-Gaston routine, but I can’t seem to selectively turn off just one of them, or even just both of them. I can use it in Safe Mode, but then I have no sound card, I can’t print, and nothing updates (also, I did a few restores, meaning the last few updates were dis-updated). My GF has Win 7 and her computer has updated lots and lots and I’m worried about what will happen if I fall too far behind on updates.
The page I linked up there offers a “hotfix” (a patch, except “patch” implies something is broken and we all know Microsoft products do not break). I got it, but it had no apparent effect, I suspect because I can only use the compuer in Safe Mode and so I installed it in such a way that it only works in Safe Mode (though now that I type that it doesn’t seem right to me).
Ideally I’d like to fix it without using any discs that may have come with the computer, because … I don’t remember any, and at any rate I lose track of things after nine months, certainly after 15.
TL;DR: Win 7 on a Toshiba hangs on welcome screen, found a patch, didn’t help.