Work Performance Reviews

Where I work, a huge multinational manufacturer, they use this incongrous scale that makes no sense. The better supervisors work around it but the evil ones use it to their advantage.

It’s a five point scale.

1: needs improvement (most supervisors interpret this as “You’re Fired!”

2: needs improvement (most supervisors interpret this as “You can continue working here without a raise for at least a year.”

3: meets expectations

4: exceeds expectations

5: excellent

Does anyone else see a lack of mutual exclusivity with 5 and 4 or even possibly 3? One and two are worded the same. What’s up with that?

3 is truly evil, because the evil supervisors constantly increase their expectations and therefore a worker can never score above a three. We have an entire department where there is no variance in the data on performance scores. Everyone gets a 3 - 3.2, which rounds to a 3.

The better supervisors, of course, interpret the scores more freely, where a 3 is average and 4 is above average.

Anyone else have a screwed-up performance review system at work?

We too have annual performance appraisals and according to the last three I’ve had I am an exemplary employee who; goes above and beyond what’s expected, takes on additional responsibilities freely, is innovative, and has greaat leadership potential.

Despite this, I would have to sell my first born to get a raise. It is more likely that I will get promoted to a higher position than make any more in my current position.

IMHO, this is asinine.

Telling your people that they are mediocre is a good way to instill mediocrity. There may be specific things that they need to work on, but reviews mainly cover general topics and addressing months-old problems once or twice a year isn’t going to help things. IMHO, tell people that they are doing good work and give them a plan for the next review cycle. You have more than enough time to correct them over the rest of the year.

Rather than shoot myself in the foot like these “evil managers”, I’d center the distribution around a four to four and one-half on that scale. Anyone disagree?

This has always pissed me off. I got a new supervisor a couple years ago and he follows the guidelines to a “T.” That means I get a 3 now, instead of a 5 with my last supervisor. Just like stated earlier, if you go way beyond what’s expected; that’s the level you’ll have to perform at just to get a 3 on the following review.

I feel really bad about it but I’ve begun acting like the 3 they are giving me instead of trying to prove otherwise. At some point, it just doesn’t pay to kill yourself for nothing. Office Space comes to mind.

Ha. We have a 4-rating system, which works awfully:

1 - Exceeds expectations
2 - Meets most, exceeds some expectations
3 - Meets expectations
4 - Does not meet expectations

The problem is everybody uses the numbers, and 3 out of 4 sounds bad - some managers assume it means you’re worse than average, where others treat it properly. The net result is either inconsistent grading or everyone getting a 2 from managers keen to be “nice”.

I’ve always hated performance reviews. I’ve always felt that the day-to-day feedback I got from immediate supervisors were a lot more useful in evaluating how I was doing, and what I could be doing better, and how.

At one factory job I had, my quarterly performance review was exactly the same every quarter for five years that I worked there.

“Loretto, you’ve got the highest quality rating in the shop, but you’re just not making rate.”

I usually spent a good part of my day sorting through parts and repairing mistakes made by my cow orkers who were making rate. I felt like I was being criticized for actually taking the time to actually do the freaking job right.

Numerical scale performance reviews are meaningless. They very seldom, if ever, give you any useful information on how you can improve your job performance One place I worked made up an evaluation form and floated it around the casino to see what we all thought of it. Everyone, including my shift manager, agreed that it was pretty useless. It was, of course, implemented the following week.

I like the way my current boss handles job performance issues. He watches me deal, notices if there’s something I could be doing better, and tells me how I could do it better. No paperwork, no muss, no fuss, just a good working relationship.

Get this, I’m a supervisor dictated to using the same bullshit system. But, of course, supervisors have to be reviewed also. I had a new Director (in position for about 10 months) (I had been there 6 years), he gives me an overall rating of 3 (meets expectations. Less than two weeks later, he fires me. Claims he’s not happy with my production.

I got that bad in less than two weeks?

Went to a lawyer. He said, "It’s wrong, it’s unethical, but, it’s not illegal. Employment at will. He just had a hard-on for me.

So much for the power of a review.

I was a manager for about 10 years before growing quite tired of the bureaucracy where I worked and started consulting. I’d much rather be a worker-bee than a manager-droid.

Brief hijack: being a (middle) manager absolutely sucks – you’re responsible for everything your people do right or wrong (of course), plus your own performance, plus handling all the tonnage of crap that the upper managers fling your way (“The company strategy this week is to be ISO-81382 compliant, please attend this 12-hour meeting and create a complaince strategy for your team. And, no, you can’t move your schedule because of all the time this useless objective requires.” And 12 weeks later that strategy is forgotten and they’re off on something else. It’s like working for kindergarteners.).

Back to reviews: I managed from 2 to 15 software engineers, and wrote all the performance reviews. And I sweated blood over those reviews.

The 1-5 scale is fairly common. And I think it’s fairly useful to have a single mark to show an employee how they’re doing and if you think they can do better (or if they’re invincable gods, for that matter).

The important thing to me when writing reviews was in the bread-n-butter of the review document. There were broad suggested categories in the review guidelines, and I was more or less free to ignore them and make my own categories. It usually broke down to things like creativity - does the person come up with unique solutions to problems (or has to be led by the hand); accountability - does that person follow through on commitments (or sluffs off and misses deadlines); etc etc.

The really hard part about writing reviews was a) congratulating people for all the really good stuff they did – keeping track of the time when Diana really came through with a great idea or young Bob pulled an all nighter and kicked butt. Saying thank you in a sincere way and recognizing achievements.

And then – because this is a review – coming up with all the ways that someone can do even better, like trying to focus Diana’s efforts because she’s smart & creative but sometimes flakey and easily distracted, or channeling Bob’s tenacity towards goals that help him grow in his profession and ultimately work less in the long run while being even more productive.

Writing a decent review that really tells an employee where they’re at and what you think about them and thier relative value done in a tactful way that’s actually helpful to them is a bitch. But done well, can be really helpful to that person.

I can understand why many managers do a crappy job with reviews – it’s damned hard to do. I didn’t mind doing it at all – I owed the people who worked for me a decent and honest evaluation – but as I said I sweated blood trying to write these things.

The real challenge comes with a problem person – how do you review them and make them see your point of view? This isn’t usually done well just in the review process. If the manager writes a bad review, and the reviewee didn’t see it coming a mile away, the manager has done a terrible job of setting expectations. OTOH, the review is the opportunity to say to this problem employee, “hey, we got off on the wrong foot, here’s where I want to see things go” and help that person understand or negotiate with them to make a plan to fit in better.

(A less obvious problem is employees who are perfect – yeah, it’s just awful having these folks around :slight_smile: – but as a manager you need to find something that can be done better, or your boss wonders if you’re doing your job on the reviews. I had one person who worked for me who was absolutely perfect – intellect the size of Jupiter, ego the size of a pin, absolutely dependable & helpful to everyone. Utterly indispensable. I finally made a deal with him and we’d just write his review together and try to find something to nitpick. :slight_smile:

To sum up – the 1-5 scale is useful primarily as a summary of a review. If it constitutes the entire review, then the manager is not doing thier job correctly

We have a 1-3 scale with 3 being outstanding and 1 meaning you’re gone or at least placed on a very aggressive performance improvement plan.

One thing that helps is that the information in the review is solicited from a variety of co-workers, so everything in the review isn’t from a single source.

One drawback is that only 10% of workers can get a 3 rating at most, so one has to pretty much forego any outside life to get rated so well, as my company seems to have quite a few good employees.

I’m always rated a two, and that’s fine. I don’t work as hard as I could, but I don’t care enough about my job to do so. My dream is to get laid off, as I have enough time in that my severance handshake would be quite nice. I also have enough stock options that I could easily live for two to three years without working.