Worst thing that resulted in getting something for free...

Jeez. Well, I will preface this story by saying it didn’t happen to me, it happened to my Mum last month. And I will further preface it by saying that my Mum has had a bitch of a winter, so far. In November, she was knocked down by a bus while she was crossing the street in a crosswalk with the “walk” signal. She wasn’t badly hurt, the bus driver escorted her to the firehall that was right there, the paramedics checked her out and offered to drive her home, but she said no. She walked home - it’s a mile and a half. My Mum is 83. A tough lady, me Ma.

Then in December one of her brothers-in-law died, and another was finally placed in a nursing home.

But the worst blow, of course, was the completely unexpected and tragic death of my sister on January 11th.

Usually at Christmas my Mum goes to the cemetary where my Dad’s ashes are interred and she leaves a little poinsettia there and I suppose she sits and chats a bit with Dad. We aren’t a religious family (to say the least), but she finds it comforting to do this, and after all, they were happily married for 54 years before Dad died, and if she wants to talk to him, it’s fine with us! But this Christmas the weather was icky and she won’t drive in the snow, so she didn’t go to the cemetary then. She and my youngest sister went to the cemetary the Saturday after my other sister died, the 12th of January - and my Dad’s “marker” wasn’t there.

They looked everywhere, even wondering if they had somehow taken a wrong turn, etc., but no, they were in the right place. As if, after 12 years, Mum would make a mistake like that. Being a Saturday, there was no one in the office and no one answered the phone at the alternate number. So, Mum dug out the contract she had signed with the cemetary in 1996, and there, in the fine print, was the information that the cemetary “at its discretion” could move a grave, with the proviso that it would be in “just as nice a spot”. So Mum and sis figured this must be what happened and they were furious and upset that someone would do this without notifying the family.

My poor Mum. On top of my sister’s death, it was the last straw. I have never known her to be so upset and beyond herself, I honestly thought she might have what they call a nervous breakdown.

First thing Monday morning my sister phoned the cemetary office and they said, “No, no one has moved anything. We have no idea what happened.” So then Mum gets on the phone, very upset, and demands to know what they’re going to do about it. She suggested that maybe it was metal thieves, as people are actually stealing brass markers, etc., from cemetaries. The woman in the office said, “No, we haven’t had anything like that happen here.” So then, she goes on to say, “Has there been a family row of some kind? Could a family member have done this?”

Well, poor Mum was just gobsmacked. A family member steal it? I mean, I can hardly describe how upset she was.

An hour or so later the woman phoned Mum and said, “Don’t worry, Mrs. W., your husband’s ashes are still there, we have done a probe and we are sure of that.”

The next afternoon, Mum gets another call. “The marker is still there.”

It turns out that last fall the cemetary maintenance crew had put new sod down in places, the kind of sod that comes on a sort of mesh, and they had just flung it down over Dad’s marker and then neglected to cut out the area so the marker could be seen.

Mum was beside herself because the phone call assuring her that the urn was still there was bullshit, because if they had really done a probe that day they would have found the marker then. But she was relieved and she went down and sure enough, there it was, just as it should be.

The long and the short of this long story is that a week later the cemetary called my Mum and said they would give her the plot next to my Dad for nothing. This is worth about $2,500. She and my youngest sister went to the cemetary office and got it in writing.

Most people I know would pay a premium to stay in a hotel overrun by shrieking, giggling Japanese high school girls.

Did you also get in writing that they wouldn’t move your mom or your dad away from each other? :wink:

I’m so sorry about your sister. That’s awful. Parents should never outlive children. :frowning:

I don’t know about that. I hope so!

Thank you for your kind words. It’s still hard to take in, to be honest.

My wife travels a lot in her job, mostly to Ottawa. If you know anything about the NY to Ottawa Air Canada run, you know the plane’s going to be late.

Last month her initial flight was canceled, so she was on a later one. She called to let me know, and also called the car service that was to pick her up. Well, someone at the car service decided that she was canceling the pick-up, rather than rescheduling it.

So she arrives at Laguardia around ten at night, no car. Calls the service and is politely furious with them. Car finally comes, she gets home. The next day she calls the service (one that her company gives a lot of business to) and reiterates her furiousness. Politely, firmly, but with a lot of clipped consonants. To make it up to her, they offer her a free ride at a later date.

Okay, she says. On January 25 I’d like a pick-up for six outside the Hilton Theater on 42 Street at around 10:30 PM. Done, they say.

So on the designated Friday night, the wife and I and two other couples come out of Young Frankenstein to a curbful of limos, none with the name we were looking for. The wife called the car service to find out what’s going on. She’s told the driver had to circle the block, and would be along shortly. Oh, and it was a white Cadillac Escalade we were looking for.

A few minutes later we see a white stretch negotiating the left turn from Seventh onto 42nd. It was taking him a bit, because this limo was about the length of a city bus.

I pointed to it, joking to my wife, “That ours?”

My god, it was. Twenty people could have fit in this thing, there were two bars and a TV in the back. When we got to our place (a townhouse community) he had to drop us off at the entrance; the turns on our road would’ve been too much for him, and I was afraid he’d take out a light pole or three.

And you know what? The ride was terrible. A lotta vibration, too much road noise. Some vehicles just shouldn’t be stretched.

A couple of years ago, we decided to have dinner in a chain steakhouse in a nearby city. It was a busy night and we knew we’d have to wait, but we were pleased that the wait wasn’t too long for our table.

Our server showed up right away, took our drink orders and said “I’ll be right back.” About 10 minutes later, she came back with our drinks (water and iced tea) then said she’d be back in a minute to take our orders. Another 10 minutes. Like I said, busy night. But we were ready when she came back, pad in hand.

That was the last we saw of her. People who came in after us were eating. We flagged down a passing server asking where ours was. Finally, we got pissed off and got up to leave. The manager came over and we told him what had gone on. He assured us the food would be right out, but it was late and we wanted to go. We were going to pay for the tea and get out of there.

He refused to take payment for the tea, he had our food packed to go in a heartbeat, and he gave us his card with a notation that we were to get 2 free dinners next time we came. And we were on our way.

The to-go meals were pretty good, although it was such a long ride home, they’d cooled a bit. But for free, they were good.

A month or so later, we went back and presented the card to the hostess. We were seated within minutes. Our server was amazing - quick, efficient, attentive. The manager came over to talk with us while we were looking over the menu. He made a few recommendations, which we took (good choices!) We even had dessert, which we never do when we eat out. Honest-to-goodness, it was the best experience I’ve ever had in a chain restaurant (I think it was a Longhorn) and the server got what would have been a 25% tip if we’d been paying - she was amazing. We made sure to sing her praises to the manager, too.

And we did go back again a few months later, and had an equally good experience. Now that I think of it, we’re overdue for another visit - it’s been over a year!

Does somebody running a stop sign and putting me in the hospital with a cracked bone in my neck and a mashed-up knee, but eventually getting free medical care count? It was free.

I once waited 45 minutes for a table in Brooklyn. I really liked the restaurant, and my friends and I were just standing around, chatting in the nice summer air, so I didn’t mind the wait too much. Except that they had said we’d be seated in 20. So I went in to ask if we could get seated any time soon…and they told me they were actually closing early that night. Like, in 15 minutes. I put on my “WHAT the FUCK?!” face, and they offered to give us whatever we wanted–to go, for free. We ordered a bunch of food, appetizers, desserts, meals, and even a couple of drinks to assuage our thirst while we waited on their patio. We took it all back to our apartment and had a feast that lasted us through dinner the next day.

Looks like they inadvertently stumbled onto a pretty good, and unique, marketing strategy. :wink:

I think that if a business handles a serious flub graciously, it can often end up creating a loyal customer rather than driving one away.

I had three wisdom teeth extracted under IV sedation. One was horizontally impacted and left a large hole. I was a good patient and did all the follow-up care but (probably because I take a powerful immunosuppressant for an unrelated condition) healing did not take place as advertised at the site of the horizontal impaction. The bruising and swelling only got worse as time went on, and the swelling on the trigeminal nerve resulted in episodes of trigeminal neuralgia at all hours. I lost 7 kg on a 172 cm, 57 kg frame. Somewhere in the midst of this I started a new career track after 20 years on the old one, and one of my new colleagues finally gently pointed out that my jaw looked grossly distorted and that I would probably find a lot of relief if the area were opened up again and debrided. I considered this solemnly and drove myself to the dental surgeon, who diagnosed osteomyelitis, reopened and surgically debrided the area under IV sedation. I awakened with bruises across my sternum from struggling against the restraint straps whilst unconscious, and was at an 8 AM meeting (okay that part was dumb stubborn) the next morning.

The second round of IV sedation and the surgical debridement were free of charge, a bill to the tune of $1500 CDN. Whoo hoo!

Wow! Some of y’all got some really great compensation for your troubles.

Years ago, I opened up a can of spinach, only to get a mouthful of sand upon taking the first bite. After writing a letter of complaint to the folks in Dandridge, TN, I recieved a nice gift box containing a fairly large sampler of Bush’s canned goods and a Swingline manual can opener. I still use the can opener.

About a year ago, I was in my local Kroger store, checking out. The cashier was being very rude. When I asked her to please throw away the coupons that they give with your receipt, she grabbed my receipt instead. When I requested it, she reached into the trash and threw it toward me. Unbeknownst to her, her manager was standing right behind her. He accompanied me to my vehicle, asked about my shopping experience and when he found that I was dissatisfied, asked me to follow him to the customer service desk, where he gave me a $25 dollar gift card. I still shop there.

Not me - my brother opened his Cadbury’s Fruit & Nut Bar to find…some kind of grub or maggot. Lots of them, burrowing all through the chocolate. So they sent him a huge box full of every product they made, almost - it was a good week for everyone at our house.

Only time that I can remember was a fancy restaurant in Rio de Janeiro that my parents used to frequent fairly often. My wife doesn’t eat pork so she asked waiter what didn’t have pork in it. He recommended the a dish, which he assured us didn’t contain pork. When our food arrived, her meal was wrapped in bacon. We spoke to the waiter, who told us I’ll take care of it. Less than five minutes later, she got a filet mignon well done lwhich was her substitute choice. The waiter told us that what had happened was that the chef had decided to change the recipe somewhat that night, and the staff hadn’t been informed.

The restaurant gave us our desert for free and then gave us a bottle of champage free of charge.

Me either??? (Both of you-check your emails. :D)

in 1997, I was flying back to Des Moines, Iowa from Seattle, via Denver. While waiting for my connecting flight in Denver, I got really involved in the book I was reading, and when the flight begain boarding, I ambled onto the plane in a bit of a daze. It was about 10 p.m.

Had I been paying better attention, I would have noticed two things:

  1. My gate was right next to another gate
  2. Flights at those two gates were boarding simultaneously

But I didn’t notice either of those things, and I began reading as soon as I sat down again, and so I didn’t notice the departure announcements, either.

I sure paid attention, though, when they announced our arrival in WITCHITA, KANSAS. At first I thought they made a mistake in the announcement, but no. I was in the wrong city in the wrong state (and thank goodness I wasn’t in, say, Tokyo or something). I’d arrived there on the last flight of the day, so there was no outbound plane to catch. Being a college student, I had about 50 cents to my name and none of my luggage. I didn’t even have a credit card then.

The airline assumed full responsibility, paid for my cab to a hotel and the hotel stay, paid for the cab back to the airport and put me in first class for my flight to Des Moines. Whew.

(My boyfriend met me at the gate with a dozen roses, homemade chocolate chip cookies, and a thermos of milk, too.)

I almost posted a thread the other day asking if this ever happens. The last time I flew, two flights used the same jetway; you went down tunnel A for one flight and tunnel B for the other flight–AFTER you had already handed over your ticket. I wondered how often people got on the wrong flight by accident.

Wasn’t there a doper who got…well…there’s no nice way of putting this…a shit bath from an in-room hotel jacuzzi that hadn’t been adequately cleaned after the previous guest had an ‘accident’ in the jacuzzi? I swear I remember this from an older thread. I’m pretty sure she got something free out of that. I’m also pretty sure it wasn’t worth it.

ETA–Found it–Happy Lendervedder’s Diarrhea in the jacuzzi thread. Ewww.

Ferret Herder, no, not where you work now.
Missy2U, yes, yes it is. But a little further north.

Blerg. :eek:

I was supposed to have a 55-minute layover in Cincinnati. I ended up spending nearly seven hours in Cincinnati. I got a $140 cab fare, courtesy of Delta Airlines. Plus, in Cincinnati, a cute boy working at McDonalds gave me a free milkshake, which was nice.

Why. Why. WHY did I click that link and read that thread? WHY!?