I’ve had several issues that were not dumb and couldn’t be handled by the brain dead 800 line. They apparently cannot even look shit up on USPS’s internal system which the employees at local branchs can, any problem they just tell you they will initiate a claim.:rolleyes:
Once a package that had a laptop in it was signed for by a different name than the intended receiver in a different zip code, once a package was in some kind of infinite loop bouncing back and forth.
Both of these were solved in moments by finding the phone number for the branch online, or when I could not find it online calling the branch it was sent from and talking the guy into giving me the number(he swore me to secrecy and requested I note admit he was the source).
Apparently it is USPS policy to hide the individual branch numbers and direct everyone to the 800 number, no matter if the local branch could actually assist you or not.