I live in some apartments run by a senior-housing management firm. The local manager also happens to be the Mayor of this fair city, and lately I have been needing some repairs done, and I am not getting any response: either on the telephone or to certified mail, and recently a personal visit to the office had me waiting until it was almost time for me to get ready to go to work.
First let me say that this is not cheap rental housing: I pay 610.00 bucks a month for my two bedroom, 1 bath place and that rent is always on time.
Most recently I have had a kitchen drawer’s face come apart on me and I called them to let them know (this was a month ago) and I was assured they would order a new one for me rather than repair the old one. Fine. Then last week, the oven on my stove stopped working properly (cycling problem - probably a bad element) amd I called to report this and got some high school student who told me she would pass on the message. You guessed it: nothing.
Previously (under different management) they have fixed a defective dishwasher for me with no problem and without charge.
My rental contract stipulates only that I am responsible to report damages or breakages in a timely (written) fashion and that “management will repair damage/breakage after fair wear and tear has been determined.”
So as not to waste anyone’s time: 1) Why are they avoiding me and 2) if the above quoted statement means I’m screwed, why did they fix my dishwasher at no charge, and 3) what are my options?
It seems to me that the guy who wants to continue to be mayor of our town would treat his constituents (many of whom are older than I - They let me move in because they had trouble filling the place up 3 years ago) better than this.