Now I wasn’t involved directly in the events, but I’m angry enough to pit-by-proxy.
My sister assists a woman who is wheelchair-bound and legally blind. It’s likely the woman will be completely blind in the coming year or two. As such, she wants to travel and see the world, and she’s offered to pay expenses and a salary for my sister to go along with her; however, my sister isn’t yet ready to assist her so extensively so they decided to do a dry run by taking a weekend excursion up to Oregon to see a Shakespeare performance.
If I’ve got my facts right, this performance is rare and the tickets expensive. It’s something the woman would like to see before she goes 100% blind or is too poor in health to make the trip.
So they catch a flight up there, do a little sight-seeing, and get ready for the show. Then it gets like the scene out of Spiderman 2:
They are six minutes late. They are six minutes late and are not let in. At all.
Will they be causing a disturbance, walking around and trying to find their seat? Not likely; the wheelchair section is in a goddamn corner, both easy to find and fairly discreet.
Can they get in during the intermission? Nope.
Can they talk to the boss? Sure! And he says… nope.
Can they at least get a refund? Nope.
Now I agree that ticketholders shouldn’t disturb the performance. But who the hell keeps a wheelchair-bound, blind woman, who paid good money and flew in from another state - a woman that will possibly be blind or dead by their next performance - out of a theater?