I second the wonders of the Zen Xtra. I bought the 30gb Zen xtra a few months ago, and have yet to fill it up. Wonderful player, easy to use, and while it is a bit large it fits in my back pocket perfectly. Locked up on me twice so far, but I just popped out the battery, popped it back in, and it started up easily. Perfect face for rhinestones, if you are into that stuff. I recommend it wholeheartedly.
I just upgraded mine. When my player locked up, it was usually after being turned off for a couple of days. Hopefully, this will fix the problem.
When I went to Creative’s site, the instructions for upgrading did not work. Instead of holding down the play button while pushing the reset button did nothing. Instead I upgraded the software via the PC.
Check out Vaja Cases. Expensive, but very nice. I have Vaja cases for my Zen Touch and Palm Tungsten and they’re pretty awesome.
By the way, I have a 20GB Touch and really love it. High quality. Very solid. Great interface. Excellent sound quality. Never had a technical problem. I’ve had it for almost a year, use it a lot (8 hours a day at work), and never had it freeze up or anything. And the battery life is insanely great. I can’t compare it to an Xtra since I’ve never used an Xtra, but I’ve never regretted buying my Touch.
These are the key differences (aside from the obvious ones!):
Zen Touch: 24 Hour Battery Life, missing a few minor Xtra features (bookmarks, reordering playlists)
Zen Xtra: 14 Hour Battery Life, Removable battery, Wake Up Timer (you might want to double check that the Touch doesn’t have that)
I’d personally recommend the Xtra for the extra (wuhahaha) features.
I also advise you to track one down, hold it in your hands (with headphones plugged in) and ask yourself if you think you’ll be able to use it a lot without dropping it. Zens really don’t sit in your hand like most other players.
I went and got myself the 40GB Zen Xtra a few days ago. The removable battery was the ultimate decision maker. I went back and forth about the size/comfort for a while but decided that most of the time I have it in a bag anyways so it doesn’t matter all that much.