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  #1  
Old 08-22-2009, 06:48 PM
Leaper Leaper is online now
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FedEx: WTF does "Package not due for delivery" mean???

So I ordered something online on Wednesday night, deciding on FedEx 2-day delivery as an option. The delivery estimate came up as Monday. Okay, I thought, maybe because of the whole Sunday thing, it would take a little longer to get here. It was picked up by FedEx Thursday night, got to the biggest local FedEx station Friday night, and got to the closest local facility this morning. So far, so good.

The tracking info says, on its arrival at the local facility, that "Package not due for delivery." What in bloody hell does this mean? That they COULD have delivered it to me today, but are deliberately holding it so it gets to me on their estimate, and not before? Because that's what that message seems to say to me. Have they dropped delivering on Saturdays (I admit I haven't used them in ages)?

I'm gonna be REALLY annoyed if they could've gotten it to me today, but withheld it two extra days on purpose.
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  #2  
Old 08-22-2009, 06:59 PM
Amp Amp is offline
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Yep, same thing happened to me and I bitched about it here. Bastards.
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  #3  
Old 08-22-2009, 07:02 PM
IvoryTowerDenizen IvoryTowerDenizen is online now
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Could it be that they have limited room for packages, so the ones due for delivery are top priority and they budget space for those? Packages not yet due are left off due to space limitations?
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  #4  
Old 08-22-2009, 07:04 PM
Ferret Herder Ferret Herder is offline
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Besides the above suggestion, I think Saturday delivery costs extra. I know I have to check it specifically as an option when I ship things.
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  #5  
Old 08-22-2009, 07:09 PM
Leaper Leaper is online now
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Quote:
Originally Posted by IvoryTowerDenizen View Post
Could it be that they have limited room for packages, so the ones due for delivery are top priority and they budget space for those? Packages not yet due are left off due to space limitations?
If so, they should've said so, instead of implying to me that it was a possibility, and that they were deliberately thumbing their nose at me.

At least it wasn't like Amp's situation - my package never even made it onto a truck, as far as I can tell.

As for paying extra for Saturday, I have no idea; it was all done through the retailer's site, and they didn't have options that specific.
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  #6  
Old 08-23-2009, 03:44 PM
LSLGuy LSLGuy is offline
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You paid for, and got, 2 business day delivery. Weekends don't count.

Monday is the 2nd business day after Thu, and Monday is when they will put it on their truck & take it to your house. That it got to their local station before Mon AM in the wee hours is nice for them, but no concern of yours.

You could have paid for, and gotten, delivery on Fri before 10AM. Or delivery on Sat AM, or any of the other 10-ish different options FedEx offers.

Last edited by LSLGuy; 08-23-2009 at 03:45 PM..
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  #7  
Old 08-23-2009, 04:38 PM
IvoryTowerDenizen IvoryTowerDenizen is online now
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Quote:
Originally Posted by Leaper View Post
If so, they should've said so, instead of implying to me that it was a possibility, and that they were deliberately thumbing their nose at me.
I'm not sure how it's thumbing its nose at you to do exactly what they promised and what you paid for. As far as I can tell from the OP, it was delivered on the specified date. Why wasn't it delivered early? Who knows. They don't owe an explanation if they did exactly as the were asked to do.

Last edited by IvoryTowerDenizen; 08-23-2009 at 04:39 PM..
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  #8  
Old 08-23-2009, 05:28 PM
Kimmy_Gibbler Kimmy_Gibbler is offline
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Quote:
Originally Posted by Leaper View Post
So I ordered something online on Wednesday night, deciding on FedEx 2-day delivery as an option. The delivery estimate came up as Monday. Okay, I thought, maybe because of the whole Sunday thing, it would take a little longer to get here. It was picked up by FedEx Thursday night, got to the biggest local FedEx station Friday night, and got to the closest local facility this morning. So far, so good.

The tracking info says, on its arrival at the local facility, that "Package not due for delivery." What in bloody hell does this mean? That they COULD have delivered it to me today, but are deliberately holding it so it gets to me on their estimate, and not before? Because that's what that message seems to say to me. Have they dropped delivering on Saturdays (I admit I haven't used them in ages)?

I'm gonna be REALLY annoyed if they could've gotten it to me today, but withheld it two extra days on purpose.
Yes. They could have gotten it to you today. They won't deliver it to you today because they are engaging in price discrimination. Premium pricing (next-day delivery versus two-day delivery) allows FedEx to determine who is willing to pay more and to capture that segment effectively. Here's a hint: it does not magically take less time for the next-day merchandise coming out of the warehouse and going to your metro area than it does for two-day. They deliberately hold the two-day back so that they can offer a premium product. If you are more sensitive to price than speed, you'll choose, as you did choose, two-day air. But if it really offends you to wait, and it offends you to at least the tune of the next-day-two-day price difference, then you should have selected next-day delivery.
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  #9  
Old 08-23-2009, 06:06 PM
Xema Xema is offline
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Quote:
Originally Posted by Kimmy_Gibbler View Post
They deliberately hold the two-day back so that they can offer a premium product.
It would be fair to add "and be sure that delivery resources are sufficient to reliably accomplish that premium level of service for those who selected and paid for it."

Last edited by Xema; 08-23-2009 at 06:08 PM..
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  #10  
Old 08-23-2009, 06:11 PM
Kimmy_Gibbler Kimmy_Gibbler is offline
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Originally Posted by Xema View Post
It would be fair to add "and be sure that delivery resources are sufficient to reliably accomplish that premium level of service for those who selected and paid for it."
Not really. FedEx does not charge the higher price to ensure the availability of resources, as you seem to think. Perhaps you mistake the phrase "price discrimination" as an accusation that they are doing something diabolical, like "invidious discrimination." It is not, it just happens that economists use a term that is highly charged in other contexts.

The facilities that allow two-day delivery also allow next-day delivery. FedEx has the pricing structure that they have in order to get consumers to reveal their willingness to pay and to charge them accordingly. It does not really have anything to do with additional factor payments.
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  #11  
Old 08-23-2009, 06:19 PM
Fuzzy Dunlop Fuzzy Dunlop is offline
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Quote:
Originally Posted by Kimmy_Gibbler View Post
Yes. They could have gotten it to you today. They won't deliver it to you today because they are engaging in price discrimination. Premium pricing (next-day delivery versus two-day delivery) allows FedEx to determine who is willing to pay more and to capture that segment effectively. Here's a hint: it does not magically take less time for the next-day merchandise coming out of the warehouse and going to your metro area than it does for two-day. They deliberately hold the two-day back so that they can offer a premium product. If you are more sensitive to price than speed, you'll choose, as you did choose, two-day air. But if it really offends you to wait, and it offends you to at least the tune of the next-day-two-day price difference, then you should have selected next-day delivery.
Just a tip to anyone who finds Kimmy Gibbler's accurate description confusing enough, both UPS and FedEx standard ground delivery services are essentially day-definite as well. If you ship something via standard ground from central Connecticut to central Pennsylvania it will take 1 day to get there every single time, more or less. If you ship ground from Connecticut to western Illinois it will take two days every time. So depending on where you are ordering from and where you live, the express service can actually take longer or exactly the same length of time while costing tremendously more money. You can check your own ground delivery time map by zip code here: http://www.fedex.com/grd/maps/ShowMapEntry.do
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  #12  
Old 08-23-2009, 06:30 PM
Xema Xema is offline
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Quote:
Originally Posted by Kimmy_Gibbler
FedEx does not charge the higher price to ensure the availability of resources, as you seem to think.
Well, it certainly does cost something to offer Saturday deliveries - and that cost is clearly paid by those requesting this premium service. So in fact the extra cost is ensuring the availability of resources.

But my point is that if FedEx delivers on Saturday the package promised for Monday, they do two things that are strongly against their best interests:
1) They make customers believe it may not be necessary to pay a premium for premium service.
2) They increase the chance that packages for which the premium has been paid will not arrive on time.
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  #13  
Old 08-23-2009, 06:34 PM
Kimmy_Gibbler Kimmy_Gibbler is offline
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Quote:
Originally Posted by Xema View Post
Well, it certainly does cost something to offer Saturday deliveries - and that cost is clearly paid by those requesting this premium service. So in fact the extra cost is ensuring the availability of resources.

But my point is that if FedEx delivers on Saturday the package promised for Monday, they do two things that are strongly against their best interests:
1) They make customers believe it may not be necessary to pay a premium for premium service.
2) They increase the chance that packages for which the premium has been paid will not arrive on time.
Quite right. The only thing I would add is that it's probably something like 95% due to reason (1) and 5% due to reason (2).
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  #14  
Old 08-23-2009, 06:39 PM
Chronos Chronos is online now
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I don't know FedEx's business model specifically, but the USPS will not hold things back specifically for purpose of price discrimination. If there's still room on the truck (or plane, or ship, or whatever), and they've loaded all of the high-priority mail, they'll deliver some low-priority mail quickly, too. I've seen packages mailed at the lowest price arrive the literal next day after they were mailed. They just won't guarantee that kind of service for the cheap price. So if they do have a lot of high-priority packages going out that day, they'll hold back on the low-priority ones, and you don't have any reason to complain about it.
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  #15  
Old 08-23-2009, 06:51 PM
Leaper Leaper is online now
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Quote:
Originally Posted by LSLGuy View Post
You paid for, and got, 2 business day delivery. Weekends don't count.

Monday is the 2nd business day after Thu, and Monday is when they will put it on their truck & take it to your house. That it got to their local station before Mon AM in the wee hours is nice for them, but no concern of yours.

You could have paid for, and gotten, delivery on Fri before 10AM. Or delivery on Sat AM, or any of the other 10-ish different options FedEx offers.
Unfortunately, the site I ordered from did not have any of those options available to me; as far as I can remember, the next fastest was overnight. No straight two day. :P

But thanks for the explanations. I knew it'd be dicey as soon as I saw that a weekend would be involved. Ah, well, at least it's gonna be tomorrow... hopefully.
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  #16  
Old 08-24-2009, 10:18 PM
bubba jr bubba jr is offline
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As for UPS they only deliver overnight packages on Saturday's. I found this out last Friday from my Mom.

She has MS and gets her weekly shot via UPS and my dad sticks her. Shipped overnight on Thursday, should have been there Friday. UPS couldn't find the house, they've found it several times a week for at least 10 years but apparently last week the street moved or something.

Anyways, Mom ended up in a conference call with the UPS yokel, and the lady from the pharmacy 1200 miles away. It was calmly explained that the shot was $2200 and insured and was no good if it didn't hit a refrigerator in 48 hours, just deliver it on Saturday morning, no problem. They were informed that the OVERNIGHT package that wasn't delivered Friday could not possibly be delivered Saturday since they ONLY deliver OVERNIGHT packages on Saturday.

I'm pretty sure they are running a small # of drivers and warehouse folks on Saturday(most likely on OT), so if you're not paying for Saturday delivery, you're not getting it Saturday.
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  #17  
Old 08-25-2009, 11:20 AM
stargazer stargazer is offline
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Also, FedEx doesn't necessarily know whether the package is being delivered to a home (so you'd be home on a Saturday) or a business (which might be closed on a Saturday). So as far as they are concerned, if the shipper didn't request Saturday delivery (and I know you weren't given that option, but FedEx probably doesn't know that), it's a safer bet for them to wait until Monday, when you will presumably be available to receive your package at he address you gave.
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  #18  
Old 08-25-2009, 12:39 PM
Harmonious Discord Harmonious Discord is offline
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They don't hold a package if it's there because you didn't pay for the better service. They hold a package because the truck route is full for that day and it doesn't have to be delivered that day. Also when you have morning delivery service they deliver those ahead of the regular route next day. It's not all about truck capacity, it's also about delivery time for all the load. The longer time delivery priority just gives them more options on delivery efficiency for the delivery route and you pay less for not requiring that higher priority.
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  #19  
Old 08-25-2009, 02:57 PM
Ann Hedonia Ann Hedonia is offline
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Fed-Ex does this to me all the time. I've seen them hold a package for as long as 4days when I select standard Ground delivery.....and they ALWAYS hold them so that the delivery is exactly 5 business days from the ship date.

On the other hand, I get about a dozen UPS Ground packages a week from a supplier 1 state away and we get those the next day 99% of the time.
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  #20  
Old 08-25-2009, 03:13 PM
Harmonious Discord Harmonious Discord is offline
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Fed-Ex didn't have many customers near work, so the deliveries could take a bit of time while they hoped to get more deliveries in the area. Often the delivery was on the last day possible and they hadn't received any more freight for the area. The packages came by the delivery date, but hardly ever before. The driver was friendly and told us why the packages always took so long.

Last edited by Harmonious Discord; 08-25-2009 at 03:14 PM..
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  #21  
Old 01-11-2011, 06:52 PM
Mook Mook is offline
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FedEx

It's complete BS when a package is at your destination or just sitting at a FedEx office because of the delivery date. Just deliver the effin package!!!! I've got a package that is sitting in CA and the delivery date says like the 13th, just pick up the effin package and deliver it!! Fedex and UPS need to put a stop to the "it has to wait until a specified time and date"... When they pick the package up from the store or whatever just put it on the effin truck or plane and deliver it... So what if it gets to the destination early... It make's people happy when they get a package early and the FEDex and UPS wouldn't have to deal with pissed off customers. It's a win win for everyone if they just deliver the packages without any "time frames" or have to pay "extra" for weekend deliveries. Just effin deliver it without holding the packages hostage!!
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  #22  
Old 01-11-2011, 06:55 PM
Mook Mook is offline
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Yeah I agree UPS is much much better about just delivering the packages without all the BS "time frames"like Fedex. With UPS they sometimes will deliver your package ahead of time and schedule.
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  #23  
Old 01-11-2011, 07:17 PM
Telemark Telemark is offline
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Originally Posted by Mook View Post
I've got a package that is sitting in CA and the delivery date says like the 13th, just pick up the effin package and deliver it!!
Did you read the 18 month thread before you decided to reply to it? It's explained pretty clearly above why it's not in their best interest to always deliver items as fast as possible.
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  #24  
Old 01-11-2011, 07:45 PM
Digital is the new Analog Digital is the new Analog is online now
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Quote:
Originally Posted by Telemark View Post
Did you read the 18 month thread before you decided to reply to it? It's explained pretty clearly above why it's not in their best interest to always deliver items as fast as possible.
Technically, it was a one month thread until today.

<obzombie> Anyone know the best service for shipping a zombie? Does insurance cover limbs falling off? </obzombie>

ETA: Just had to double check that OP was Leaper, not Leper..

Last edited by Digital is the new Analog; 01-11-2011 at 07:46 PM.. Reason: Adding a bad joke.
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  #25  
Old 01-11-2011, 08:41 PM
lindsaybluth lindsaybluth is offline
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I know zombies like braaaaaaains. BRAAAAAAAAAINS!
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  #26  
Old 01-13-2011, 04:23 AM
BigT BigT is online now
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Originally Posted by Mook View Post
Yeah I agree UPS is much much better about just delivering the packages without all the BS "time frames"like Fedex. With UPS they sometimes will deliver your package ahead of time and schedule.
And, thus, I never use Fedex if I have a choice. Both UPS and the USPS do this. It is not business smart to not offer a feature offered by your competitors when you are comparatively priced.
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  #27  
Old 01-13-2011, 02:52 PM
Jenaroph Jenaroph is offline
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So I ordered a CD 10 days ago, lowest priority shipping, USPS, delivery estimated after Jan 11, fine. So I get the shipping confirmation a few days later, that it would be sent through DHL first and then handed over to USPS for the final leg of it's journey. Sigh.

It's not here yet. Here's why. Keep in mind, I'm asking for this to be shipped to Michigan. I understand the economy of shipping all items through a handful of hub cities. Here's the question; if a shipping company is going to pass off an item to a partner company for the final delivery, is there a good reason to send it much farther away from its destination before handing it off?
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  #28  
Old 01-13-2011, 03:16 PM
Baracus Baracus is offline
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Originally Posted by Jenaroph View Post
So I ordered a CD 10 days ago, lowest priority shipping, USPS, delivery estimated after Jan 11, fine. So I get the shipping confirmation a few days later, that it would be sent through DHL first and then handed over to USPS for the final leg of it's journey. Sigh.

It's not here yet. Here's why. Keep in mind, I'm asking for this to be shipped to Michigan. I understand the economy of shipping all items through a handful of hub cities. Here's the question; if a shipping company is going to pass off an item to a partner company for the final delivery, is there a good reason to send it much farther away from its destination before handing it off?
Unless I am misunderstanding you, I think you need to look at that again paying attention to the dates rather than reading it top to bottom.
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  #29  
Old 01-13-2011, 06:42 PM
racer72 racer72 is offline
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Originally Posted by Baracus View Post
Unless I am misunderstanding you, I think you need to look at that again paying attention to the dates rather than reading it top to bottom.
Jenaroph is correct. The package has gone from North Carolina to Georgia to Illinois to Iowa. Illinois is a whole lot closer to Michigan than Iowa.
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  #30  
Old 01-13-2011, 07:46 PM
Baracus Baracus is offline
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Originally Posted by racer72 View Post
Jenaroph is correct. The package has gone from North Carolina to Georgia to Illinois to Iowa. Illinois is a whole lot closer to Michigan than Iowa.
But in the comments with the picture he states "To Michigan from Iowa, by way of Illinois, Georgia, and North Carolina, so far.", which makes me think he thinks it started in Iowa.
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