::: sigh ::: Here we go again.
Generalization: the people who have access and ability to fiddle have a to-do list that is longer than your arm. And the priorities are based on financial and business necessities; where the money is and where the business is. Minor fixes may take only a few moments, but it’s a few moments dealing with a small and somewhat trivial issue that may be of concern to a handful of people – and that’s moments taken away from dealing with important and time-consuming matters. And, it’s not like there’s only one such trivial matter, there’s dozens of 'em out there.
This comment comes up quite often, that y’all seem to think the computer gurus at the READER have plenty of free time to handle your “only takes a minute or two” complaints. I dunno what to say. I prioritize my to-do lists based on importance, not based on how quickly I can do it. That’s kind of the best business model for such things.