There are a lot of personality types for sure. Some peoplem never ask for any discount or anything free when they could get something if they asked. I regularly throw something in for these folks if they are making a majot purchase. Some peoplmake very reasonable offers and I like doing business with them. Others haggle pretty aggressively but remain nice and we usually have a few laughs during the negotiation. The ones that act like you’re an asshole for daring to say no piss me off.
I’m sure it’s a tactic for some but for others I really belive they just don’t bother reading completly. I say that in part because of the times I’ve done that in other stores. {I’m polite when they point out my mistake} Something about our soicety has programed us to skim signs and our brain selects the attractive information. 50% off, 2 for 1. It would be pointless for people to make some of the very obvious mistakes they make as a tactic, and when the sign is pointed out they are sincerely embaressed.
“I’d like to buy this lawn chair”
“okay, that’ll be $21.95”
“but the sign near them says 25% off”.
“that sign that I can read form here thats says bedding 25% off”
“Whoops”
I get aggravated by those people who refuse to take any responsibility and act as if the responsibility is all ours to treat them like 4 year olds and clearly slowly explain store policies. Having them posted in the store doesn’t seem to be enough Having them printed on the recipt doesn’t seem to be enough. Plain common sense seems to be too much to expect.
" Im know it’s over 30 days but I didn’t know what your return policy was."
" it is printed on your recipt and posted right there"
“Oh comon, you know people don’t read those things”
I feel like saying, “how about common sense and living and shopping in this country for years. Stores have return policies and 30 days is pretty common”
or the classic “But I live an hour a way from here” as if that should extend our return policy for them another 30 to 60 days.
I told one guy who had his item for 4 or 5 months. “When you decided it was too far to drive to return it sooner, you also decided to keep it.”
In fairness, veterinary services can be extremely expensive, and for some animals that have recurring issues, the owner’s knowledge might well exceed yours. Particularly if the animal in question is an exotic, reptile, or species outside your usual range of expertise as most vets never take that course of study. For example, If a client has a large monitor lizard that routinely has respiratory issues in the winter, he is well acquainted with the symptoms (sneezing, general lethargy, crusty eyes, snotty nose). He really doesn’t need to shell additional money for other diagnostics every year when its the same thing every time.
What would be fair here would to have a minimum exam waiver if you insist on seeing the animal ( which in the case above would probably be worse for it than leaving it in it’s controlled environment). You charge half the usual visit fee, visually inspect the animal for anything out of the ordinary and write the script. The owner signs off on liability. What would it hurt to just write a script for antibiotics? they aren’t asking for narcotics.
You can’t realisitically expect a Vet to take a customers word for what they need for their pet even if they so go the same thing every year. The Dr has a responsibility to know with some degree of certainty. If the go through it every year then they likley have a Vet who is familiar with their animal. If they have moved and are dealing with a new vet then they need to get the two vets in touch with each other. Other than that it’s a new patient you have to get familiar with and that requires an initial exam.
Actual story when I was working at pizza hut:
Customer buys a medium pizza, then waits for it in the waiting area. Manager (not a worker, the manager,) gets into a small argument with the customer about costs, where the customer thinks the manager is ripping them off. Manager shrugs it off, makes the pizza and puts it in the oven. Customer is watching over the counter to make sure the manager doesn’t spit in the pizza, since even the customer realizes they are a “bad customer” at this point. The manager just wants to get rid of the guy and continue closing the store. After the pizza is given, the manager turns around to leave, and then:
Customer: Hey, did you eat a piece of my pizza?
M: Well, you watched me the entire way. Did you see me eating pizza?
C: But there’s a piece missing from my pizza! Where’s the manager!
M: I am the manager. Let me see the pizza. shifts the slices so a gap is now closed. The entire pizza is there.
C: How’d you do that? Did you just put the piece back?
M: No, the pizza shifted so it looked like a piece was missing, but it’s all there.
C: There’s no way I’m paying for half-eaten pizza, gimme my money back!
M: I can’t give you the money back if there’s nothing wrong with the pizza.
continues for 3 more rounds before the customer finally leaves
Thank you.
Every time some ass-kicking ball buster, such as you, calls some-one out on a move like that, you make them a little more reluctant to try it again and life a little bit easier for the rest of us.
But don’t think I’m paying you 49 for it.
I worked with a guy who was bragging one day about how he’d complain at pizza places and other restaurants for free meals. He’d eat half and then find something wrong to create a scene about it. He was presenting it as if he was really clever for getting away with it.
Just for fun…since this was a very recent development. This customer called 4 days ago and authorized the repair, and paid cash, and picked it up.
You could also be liable if something happened to said animal, I would imagine.