Kind of. Though it wasn’t an Amazon rep, it was a rep at the company that fulfilled the order I placed on Amazon, through their Marketplace program.
Here’s the thing. I do this stuff every day. My company doesn’t sell through Amazon, but there comes a point where fiddle-fucking around with $20 orders becomes way more costly than it’s worth. That was my point of reference when I started and deleted my original email.
There was never any ambiguity in my description of the problem. I sent pictures of the box and told them that the tape on one end was split when it was delivered and that the line was not in the box. It should have been trivial for the rep to look up the order and see that there were two packages sent by two different carriers.
In the case of my job, I would have had to go to the person who issues credits and tell her that an item was missing and we need to issue credit. Once the customer informed me that it arrived, I would have to go back to the same person and tell her to re-charge the order, because I didn’t bother to check it to see that the line was never in the received package to begin with. That conversation probably wouldn’t go so well for me.
I did send the email as quoted above, mostly due to the posts of WhyNot and Colibri, who pointed out that this wasn’t my decision to make. I was filtering it through my own experience, and that wasn’t a fair or ethical way to make the decision. The seller is probably closed on weekends, so I haven’t got a response yet. I’ll update the thread when I do.
In fairness to some others in the thread, I, too, read your first couple of posts as looking for a way to justify keeping the line without paying. Perhaps you were just playing devil’s advocate.
Hah - isn’t it funny how our brains work? That never even occurred to me - I wanted four cans of catfood, so I went home with four cans of catfood. Leaving one behind would totally have been the best option.
Quite possibly - or the shipping company made it into two shipments without their knowledge (you said the box was opened - this could have been after it left their offices.)
Don’t those come in reels? Or spools, whatever you call the plastic doohickeys?
You’re reading too much into what I wrote, sorry. I was just answering the question in your OP: “What would you do?” That’s what I’d do.
No response, not even a “Don’t worry about it, buy more stuff from us!” which leads me to believe my initial assumption that they probably didn’t want to hear from me about this again was correct.
Still, correct or not, it wasn’t my choice to make. I don’t necessarily feel good for doing the right thing, because whoever got that email was probably like, “Jesus dude, leave us alone! Get a fucking hobby!”
Correct. As far as I can tell, contacting them about these $40 in unpaid goods can only end in one of two ways.
Two more spools of free line.
A $60 debit, which would necessitate another complaint from me, which would result in a $60 credit and three more spools of line.
Lather, rinse, repeat. Ultimately, I can only imagine further interaction resulting in a horrific and infinite feedback loop that ends with my apartment being filled with 200 yard spools of fluorocarbon fishing line, like so many tribbles.
I think at this point, you’re good. You made your error known, and this is how they chose to deal with it. You expended as much energy trying to fix the situation as you expended (accidentally) causing it. Now it’s their error, full-stop. You’re not, in my book, ethically bound to point out to them their mistakes which were *not *triggered/caused by your actions. At this point, it’s either their goof or their desire to keep you an extremely happy customer, or they’re trying to get rid of hot spools before the feds close in on their warehouse.
So enjoy your spool in good conscience, my son… Go forth and catch some durn fish!
If you want to do them a favor, leave them good positive reviews and if they have their own site leave positive reviews on google, yelp, link them on FB, do something that reflects positively on their business.
