Am I the planner, or the damn Town Concierge?

Wrote this last night.

Friday night. I’m still at work.

Why? The Agenda from Hell. 20 items for the next Planning and Zoning Board meeting. That’s right … 20. It’s a small town, but instead of 20 subdivisions or 20 shopping centers, there’s 20 little annexations, little rezonings, little comp plan amendments. With the level of hand holding that’s involved in the mom n’ pop cases, a little special exception can suck up just as much of your time as a Mega-Lo-Mart in a large suburb.

I’m a lone planner, too. No administrative staff to call my own. On top of writing the staff reports, I have to make the files, make the copies, and do all the grunt work that administrative staff typically does in other cities.

Why so late? Because there’s no closed door policy, and anyone who wants to can just come directly into my office through the side door of Town hall, which they’ve been doing all day today, at 20 minute intervals. They’ve been doing that all week, actually, which is why I’m still here on Friday.

Someone calls. Our water clerk, who doubles as the receptionist, is out today, so the Police Department receptionist is sitting in at Town Hall. She isn’t quite sure who can answer a question about where the water lines are in a street, or when the next bus stops on the corner of Oakland and Nixon. “Maybe the planner knows …” So, every 15 or 20 minutes, on top of the visitors… RIIIING!

At 4:55, she tried to bounce a call my way. “They have a question that they really need answered.” My reponse … a loud, angry “NO!” I WAS HERE UNTIL NINE ON MONDAY, NINE ON TUESDAY, NINE ON WEDNESDAY, NINE THIRTY ON THIRSDAY, PROBABLY TWELVE TONIGHT, AND IT’S BECAUSE I CAN’T GET ANYTHING DONE BECAUSE EVERY DAMN RESIDENT OF THIS TOWN WANTS ME TO BE THEIR OWN PERSONAL CONCIERGE!

“Well, they’re going to come down anyhow.”

I just realized it … the big problem with being a small town planner, without support staff. When you’re so accessible, you become more than a planner. You’re the answer guy. The town manager … well, he’s too important. Probably have to make an appointment to see him. The finance director … probably a glorified acountant. I’ll ask the planner instead … maybe he can tell me what to do when a neighbor’s tree has a branch that’s about to fall into my yard."

I’m not a planner. I’m the goddamn town concierge. That’s why, although I’m so unsure about the future in a post-forced resignation world, I’m so damn glad to be leaving this place.

I lock the doors. Even then, from 5:00 to 6:00, about five people pulled on the handle. People still want me, after hours.

One time, in a fit of stupidity, I thought “so many people see me about dumb little things like shed setbacks and decks and whatnot, so I’ll make some brochures that explains the process.” I’ve got a series of beautifully designed handouts regarding thngs like sheds … building code requirements, setbacks, easements, architectural requirements, permitting, along with all the applications." What happens? Folks come in, ask the receptionist about sheds, and she sends 'em to me. I break from whatever I’m doing, give them one of the shed handouts that are out there for her to give to people when they ask about sheds, and we have a conversation that goes something like this …

“How big can my shed be?”

Me: “Up to one fourth of your rear yard area, up to 500 square feet maximum. It’s in the handout.”

“Where can I put it?”

Me: “It can’t be clsoer than 10 feet from the house, five feet from a side or rear property line, and it has to be outside of any easements. It’s in the handout.”

“What about setbacks?”

Me: “Five feet from the side and rear property lines. It’s in the handout.”

“Where do I go for permits? Do you review them?”

Me: “I approve zoning, and Orange County issues the permit and does the inspection. It’s in the handout.”

“What do I need in the permit application?”

Me: “It’s in the handout.”

“Do I need a survey?”

Me: “Yes. It’s described in the handout.”

“Do you have a survey?”

Me: “No. You got one when you closed on your house. It’s in the handout.”

“Can I put up one of these metal pole barns like everybody’s got in Winter Garden?”

Me: “No. There’s a reason why you see 'em there, and not here. It has to be architecturally compatible with the house. It’s in the handout.”

At this point, I get surly. I’m not surly, so when I get surly, it’s out of character, and a sign that something is really, really wrong. Two or three of these stupid shed conversations a day in person, one or two on the phone … at least.

Anyhow, I’ve got 15 reports done. Another five to go. I’ll return home late after midnight, to a house that my dogs probably crapped all over.

That is, if I get the copier fixed. It just broke. If not, Kinkos will be doing the copying, and I"ll be here into the wee hours of the AM.

Why bother? Because I’m still on the job, and I believe that I’m a good, ethical planner. I don’t do these piddly one page staff reports that small town planning commissioners are used to; they stuff they get at their meetings is the same quality as what you would find in the most anally managed large suburb. Rezoning, one lot, four to six pages plus exhibits. I don’t know how to do a piddly one page staff report, something like “it done look right fine, and he’s a good 'ol boy, anyhow … recommend approval.”

Of course, there’s the depression, the feeling that I’m still spinning my wheels. I won’t get another job … gawd, I’ve barely been at this one for a couple of years. It won’t look good to another employer. Still, though … I have a big house and a pool that I don’t have the time to enjoy. I’m in the ‘burbs. No friends locally. Hardly any dates. You know, I’d rather be in a smaller house, maybe in a more urban setting, someplace where it’s easy to meet other young professionals or offbeat bohemians or cowboy philosophers or hip graphic designer chicks, instead of the Confederate Copenhagen-spittin’ “look at the big metal toolbox in the bed of my F-350 duallie” mulletheads and big-haired Glamour Shots glurge spreading Jesus praisin’ oompa-loompa Beanie Baby collectors that so dominate this part of the metro area. I had lots of friends in ******. I had lots of friends in *****. My only friends here are my dogs, Prozac, and Metadate. No, the latter doesn’t have anything to do with love or romance. Every month that goes by is another month that I’m closer to death, and my life has not gotten one iota better. I’m not one smidgen of a grin happier. I’m sad as hell in The Happiest Place on Earth.

At my next interview, whenever that will be, I have to make it clear that I’m not going to sacrifice my life for my employer. I’ll put in 40 good hours a week, with the usual night meetings. No 50 to 60 hour weeks in cockroach- and fire ant-infested Class D office space that Town workers stomp through as a shortcut, in a “historic” building where ghetto palms grow from the parapet and the running water has a smell that is reminiscent of a vegetarian farting contest, with no comp time for night meetings, no Town pool car, and no reimbursement for using your personal vehicle. No going to the office to work on Saturdays or Sundays, to get quiet time because I’m interrupted every 15 minutes during the week, by someone who wants me to do some research or write a letter or something else that will bump those staff reports and waiting phone calls and building inspections even further back, which of course causes people to complain because I promised them that I’d call them with the results of some research that day, but I couldn’t get to it because I was bouncing around taking care of other things that people stopped by the office unannounced to take care of, RIGHT NOW. No environment that makes it impossible to institute even the simplest form of time management. No homework; I’m years out of high school, college, and grad school, thank you very much. No goddamn tweeting Nextels semi-permanently anchored to the thick Wal-Mart tool belts holding up the tattered jeans of ape-draped general contractors who, after visiting me unannounced so I could explain to them for the eighth time what a vertical curve is, and why I failed yet another inspection because they didn’t incorporate it into the forms of what will be a driveway with a steep slope, make me wait while they take a Direct Connect from a co-worker, who will drone on for five minutes about “fuckin’ drywall,” “fuckin’ Mexican sod installers,” and the special on “fuckin’ Natural Lite” at Handy Way.

Of course, I won’t spout a rant like what’s posted above. And no, I’m not exaggerating.

You’re not the Town Concierge–you’re the Town Nanny.

:smiley:

Well, you call yourself a planner but your real job is what you agree to let it become. I can only go by the info you have posted but it appears you have a tendency to try to be a conscientious, detail-oriented superhero. Part of your job responsibility to the city and yourself is to say enough is enough with the workload or lack of resources.

As part of my job as a commercial real estate agent in a medium small town I’m at these meetings on a regular basis. It may satisfy your sense of dedication to work up a multi-page thesis of a staff report on every group of mom and pop re-zoning applications, but in fact and in real world terms it’s not really necessary, and the world can go on spinning just fine with a brief and to the point summarizing memo regarding same. There is a fine line between detail and efficiency when dealing with limited time and resources. You need to make a decision to get more resources, or if they are not available in any way, shape or form, to curtail the detail level of your reports and the related time investment. If you insist on being a bitter and burnt out administrative superhero you’re not doing anyone a favor in the end and least of all yourself. It really sounds like this is not really the job for you.

Winter Garden? There’s a Winter Garden just up the road from me. You’re not in Florida, are you…say Lake County area?

I clicked on this link as I was flipping through radio stations. As I was reading “The agenda from Hell,” in your second paragraph, I finally hit a song. AC/DC singing “I’m on the highway to hell!”
I thought it was amusing.

elmwood, you also need to learn to delegate. If you are working on a project that you’d prefer not to be interrupted for a time, nform the receptionist that she is to take a message and you will call the person back. For those annoying walk-ins who ask you things outside the scope of your duties, develope the ability to say pleasantly with a"wish I could help but my hands are tied" attitude, “I’m sorry, but I am the city planner and that’s outside of my jurisdiction” or words to that effect.

You’re the planner at Disneyland?

I can’t imagine a city that bothers with things like making sure people’s barns are architectually compatible with the house, not having adequate planning resources. Sounds like they need at least one additional planner. Or else, cut down on the amount of work their sole planner is required to do. I feel for you. (Low-level gummint employee here.)

If the town is that piddly where they only have one planner with no support staff, I would indeed refer people to the town manager. How self-important is this guy, this guy with only one planner on staff, that citizens need an appointment to see him? Just direct them to his office when they come your way, and instruct the receptionist to direct calls his way. When he freaks out, explain why you felt you needed to do that. Perhaps you can make him see that the size of the staff does not allow for the complexity of the current planning regulations.

I happen to hate the concept of city planners - seems like the goal is to make the city look sterile and homogenized, and too often they succeed. Sounds like for sure your city is too small for this. What would happen if the city let the regulations slide? If enough citizens got mad about it, they’d eventually vote for increased taxes to support a decent-sized planning department.

I’m just firing this off, off the top of my head - take no offense. I get impatient with the complexity of planning regulations for some small towns, which seem to feel they’ve got to have all the same standards as big cities and suburbs. The resources just aren’t there, and most of the citizens tend to resent the control the city tries to take over what they build on their own property. I think, as a general principle, it’s kind of sad you can’t cut down your own tree, with your own tools, saw it into your own planks, and build your own shed, with your own hands, without the city having to approve/disapprove every step along the way.

As far as your job prospects - I would think your current workload, and your success in handling it, your willingness to work all hours, do things that aren’t your job, etc. - all this will be impressive to future employers. Maybe you can find a place on the planning staff of the nearest big suburb or city. Good luck.

I have sympathy for you personally Elmwood, but not much sympathy overall.

The idea that a community would have all these rules that must be followed but not have a method to communicate these rules in a concise, clear manner pisses me off.

You better believe that if I wanted to build a shed, tried to find out the ‘rules’ and had difficulty and went ahead and built the shed that the town would have pppllllleeennnntttttyyyy of time to find out I did it wrong and force me to take it down.

If towns have time to enforce, they have time to answer questions on their rules!

Your pamplets are a great idea. Make sure they are concise, clear and available. Make different ones for different things for short attention span people. Tell the receptionist that you are unavailable to answer questions but there is writing available. If people insist on talking to you, show them the pamphlets and, if they insist, you be insistent that you have an important meeting to prepare for and, if they have a question not answered in the pamphlet, you will answer. You can always add to the pamphlet if similar questions pop up.

Your receptionist sounds incompetent, frankly.

(I get to say that because I am a competent one.)