Not sure where to put this one. Daughter has ordered her books for college online from Amazon. They are going on her credit card (in her name) but being shipped to her grandparent’s address near her school. Thing is, for one of the orders she made a mistake and put her grandpa’s name and addy on the BILLING info. Apparently this order has already (in the space of the 20 minutes it took her to figure this out) enter the shoot, so to speak, and Amazon won’t let her change it. We have clicked through to all the “help” there is, but most of that seems to be directed at incorrect shipping addy or wrong item picked.
There is no “live line” (there used to be) for us to call that I can find. Has anyone ever had this happen to them? What happen on the credit card end? She is thinking of re-ordering this lot, but we’re not sure the order will even go through, given the incorrect name on the credit card portion.
Sorry to bore you all with this, but this one has me
I think you are saying that the billing address was entered incorrectly, but the shipping address was entered correctly (in other words, the package will go where you want it to go).
If so, it sounds like the order processed fine and you have nothing to worry about. I am surprised - they should do address verification on the credit card based on the billing address - if that was incorrect the card transaction should have been declined.
I think if the card transaction was going to be declined, it would have been declined when you submitted the order. In other words, you would have got some sort of “order declined” message. The fact that the order went through probably means it is fine. I cannot see why they would only send the credit card transaction later and then try to revert the placed order.
I work in the card processing industry and am fairly familiar with this functionality. Amazon should send a subset of the address information you entered as the billing address to your credit card company, which is responsible for comparing this against the values on record and providing the result. It is technically possible that your credit card company or bank isn’t doing this check or Amazon isn’t sending this information. Weird, but technically possible.
Fantastic! Where did you dig that up? I have written it down for future reference. We’ll be calling (actually I making Daughter call) once she’s done running.
I find it disheartening that Amazon or Visa didn’t flag this one order–the name is not even Daughter’s last name (this grandpa is my father)! Kinda freaky…
Thanks for all the input–the Dope has never let me down yet.
I haven’t ordered from Amazon lately, but there was a time when I was having a problem getting my credit card info accepted. The order would process fine on the site, but then I would get an e-mail from Amazon saying that my order was being delayed because the billing address did not match my credit card records. IIRC sometimes these notices did not come until hours after I had placed the order. The notice would include a link to an Amazon page where I could enter another credit card or correct the information on the order (and, yes, I did verify that it was Amazon, and not a phishing attempt). At times I would have to cancel the credit card I had originally used, then re-enter the identical information as if it were a different card in order to get them to finish processing the order. At least once I had to do this three times for the same order, however. I think I finally called their customer service number to report this problem, but they weren’t very helpful.
Eventually the problem seemed to go away, and I didn’t have any trouble with the last few orders I placed. But for a while I was ready to give up completely on trying to order anything from Amazon.
Google. But only because I remembered an old thread where a Doper had the number. If not for that thread, I wouldn’t have known Amazon even had a number.
You don’t need the super-secret customer service number. Go to your account, click on the “Help Department” link at the bottom, click on the “Contact Us” link on the right. It will ask if you want phone, IM, or email contact. If you request phone, it will have you type your phone number in, and your phone will ring in about ten seconds.
Does grandpa live in the same zip code as her billing address? There’s different levels of AVS (address verification) that companies can choose to use - sometimes it’s just zip code.
Just a WAG tho…looks like you have gotten plenty of good info
