I can see that in big cities UPS can be a pain to get delivered to your door, esp if you have it delivered to an apt complex or business address. But I live in a Cowtown.
My experience with UPS for the past 15 years has been great. My UPS girl really hustles to get her route done too. Once when I went to the UPS website to request delivery during my vacation to be made to a side porch of my house, she not only got it right, but she made sure the boxes were COVERED UP so they didnt get rained on during the tsunami here. It helps to know your driver I think - meet them at the door sometimes if you can and thank them (I know not everyone is home all the time tho). And take care of them on holidays!
USPS is another story … I love my USPS delivery girl but there are too many temps filling in that screw things up, esp during the hols.
I live in an apartment above a pizzeria on a commercial st. Private entrance next door to them (and yes, I checked, and no, they didn’t get any of my stuff).
I already obtained a full refund from Amazon for these orders, but there was a 4th attempt to send them to me anyway yesterday. This time I saw in plain site a UPS truck pull up across the street from me. I checked the tracking status a minute later and it said OUT FOR DELIVERY. Then I saw the truck pull away a couple minutes later and I hit refresh and it said DELIVERED. Went downstairs and searched all around, and no sign of the package anywhere. So whatever UPS is doing, they’re either driving to my address so it shows up on the truck’s GPS, and then either pocketing the packages, or bringing them to the wrong address across the street. Either way, I reported this to Amazon and they gave me an additional $5 credit to my account. I said “thanks, but I won’t be ordering ANYTHING else from you until I get a full followup about why none of these packages got delivered and why I had to waste so much time trying to fix this for nothing” … already bought everything else I needed from brick&morter stores.
My UPS driver seems to have social anxiety. Standard procedure is to come to my front door, leave a package inside the screened-in front porch, and then get back to the truck as quietly as possible. I’m home during the day, so I’d know if he rung the bell or knocked. The thing is, I come and go by the back door. The locks work better, and it’s closer to where I park my car. A package could sit in the front porch for a week or more before I found it. Usually that’s not a problem. If I’m expecting something, I’ll check the tracking site and know it’s coming. But during gift-giving season, when the package is a styrofoam cooler, labeled “perishable” and “Omaha Steaks”…