Long story short, I was flying AA to the Caribbean. The plane that’s supposed to take me from Dallas to Puerto Rico is several hours late. As such, I have to spend the night in a mediocre hotel in the San Juan airport and I’m given $17 for food. I end up getting to my destination 18 hours late.
The problem is not weather related, and I have a note stating that from some manager in Dallas, but I think AA believes me on this point.
My contention is that screwing someone out of 18 hours of vacation is a big deal. The Best Western at the San Juan airport is not a 1 for 1 trade for a beach house. Not to mention, $17 for two meals is insulting. AA should know how much food at the airport costs.
So, AA is offering me 10,000 miles, which is 40% of a domestic round trip. (I had asked for a free domestic round trip) For reference, 10,000 miles can be purchased from AA for $250.
What really irks me is that in the email I got from AA, they suggest I look into trip insurance next time. To that I say piss up a rope. They are the ones who should be insuring against their screw ups.
So, does 10,000 miles seem like the going rate for compensation, or should I ask for more?