If this had happened to me, I might be pissed enough to put it in the pit, but since it’s a coworker, MPSIMS will do.
She was planning a 2 week vacation at the end of the month with one week in Japan followed by one week in Taiwan. The plan was USA->Japan on American Airlines, then Japan->Taiwan on United.
For obvious reasons, travel to Japan is inadvisable at this time. United was very understanding and waived all late cancellation fees and gave a full refund. American, on the other hand… no refund. Best, hell only, offer was a credit towards future travel.
AA, you can kiss my AAss.