American Airlines, you really, truly suck!

If this had happened to me, I might be pissed enough to put it in the pit, but since it’s a coworker, MPSIMS will do.

She was planning a 2 week vacation at the end of the month with one week in Japan followed by one week in Taiwan. The plan was USA->Japan on American Airlines, then Japan->Taiwan on United.
For obvious reasons, travel to Japan is inadvisable at this time. United was very understanding and waived all late cancellation fees and gave a full refund. American, on the other hand… no refund. Best, hell only, offer was a credit towards future travel.

AA, you can kiss my AAss.

According to theirposted policythey are offering refunds for tickets purchased prior to March 14 for the dates of March 11 to April 10.

At least they didn’t break your guitar.