Hopefully I will have made your life easier.
As an update, I finally got the fridge issue resolved today, I think. Unfortunately, that involved waiting for a half hour on hold, then spending more than another half hour working it out with the customer service agent. Apparently the agent I had been working with had a recommendation for a new fridge for me, but had failed to provide it to me. This guy did, I said yes, then it took yet another 20 minutes of hold time for him to confirm that yes, it was in stock, and yes, he could find a trucking business to get it to me.
He was perfectly cordial (as were all the other agents, but I’m not given to yelling anyway, which I’m sure helps), but this was the second time I’ve spent well over an hour at one time trying to get this resolved. Now, having picked out and confirmed a fridge, I have to wait until next Tuesday when someone will follow up with me to confirm all this crap, then the trucking line has to call me to set up a time and only then will I get to have my new fridge, presumably within the next 2-3 weeks.
I’ll have to let you know if it actually arrives before the end of the year.
In the event that you ever do go with GE, their policy for fridges (which I found out today) was that if it will take 10 days or more for parts to arrive, they are required to replace your fridge for free.
And apparently Roto Rooter entered the incorrect time into their system as to when they’d arrive. The guy remembered talking to me and remembered when I had asked to be scheduled. He apologized, which was nice of him, and will come tomorrow during the earliest time available. I do NOT have good luck with household appliances and repairs.