Any help with Google Play refund?

In My Humble Opinion
1

I signed up for Speechify on Google Play. I did the free trial, which would be billed at a hundred bucks when it expired.

I canceled it the same minute I bought it so I wouldn’t accidentally get billed. I accidentally got billed.

I sent the documentation that I had canceled it, and the rep/bot assured me that I would receive a refund with two weeks.

Cut to three weeks, no refund. I got back in touch to ask what was up, and they sent me a screen cap documentation that they had sent the money back to Google Play.

A few weeks later, still not received. And GPlay doesn’t appear to have any customer resources in place. Stumped.

Anyone with any knowledge or suggestions?

tia

2

Dispute it with your credit card company.

3

Ok. I looked at Googleplay. They will refund a wrong charge.

Theres a 48hour time limit.
And a further time of 7 days, but you have to contact them through the website.

The refund to the original payment method. If Paypal, you probably lost.
If a personal debit card or credit card you still have a chance, thru your card.

I believe the 3 weeks you mention are gonna be the downfall.

4

It’s a debit. I disputed it with my bank.

5

The time frame ran out because the CS entity i was communicating with kept telling that i would receive it in “15 business days,” which is 3 weeks.

Can you provide a link to the website? Tia

6

I found this screen

https://postimg.cc/Lh9BNYYt