I bought an expensive pair of new glasses at a large US eyeglass chain that makes glasses “in about an hour”. I did NOT ask for or agree to any type of “coating”. Over the next few months, small dots and tiny scratches started appearing on the lenses. I took the glasses back to the store, and they said that the coating on the lenses was coming off. I said I had not ordered any coating and asked them to either remove the coating or replace the lenses but they refused. The manager told me that I had probably damaged the coating myself, and asked if I ever cleaned my windows with Windex (??). I said yes, and she immediately said that the ammonia in Windex destroys the coating and that “I had been cautioned not to wear the glasses while window cleaning”. I said that 1) I had never been told any such thing, and 2) if the coating’s that fragile, they should use something else. The manager refused to do anything.
The coating is getting more and more scratched, and they are not safe for night driving due to the glare from all the scratches. However, I recently got an eye infection and was told not to wear my contacts for awhile, leaving me stuck with wearing these glasses.
Since the store refuses to either replace the lenses or remove the coating, my only hope is to find a way to remove the coating myself. Are there any optometrists out that who can suggest a chemical (windex perhaps?) that I could try?