Any waiters/waitresses out there? I have questions!

Here’s some questions that have always been in the back of my mind about that woman who is bringing me my dinner . . .

  1. Do waitresses that have been around longer get top choice in tables? Do you have to work your way up to several tables? When you start, do you get one table?

  2. Do hostesses intentionally put guests in the worst seats even when the restaurant is empty hoping that they wont complain, in case it gets crowded and there’s few tables left to move someone? I can’t tell you how many times I’ve gone to an empty restaurant and the hostess put us near a hot window, under the AC, next to a really large guy and there was no room, when there were clearly other tables out there.

  3. When you go back to the kitchen, what do you say about your customers?

  4. Do you really have to kiss the cooks ass to get your orders out? Do cooks often fuck with the orders of waitresses they hate?

  5. Have you or have you seen anyone spit in or fuck with someones food?

  6. How long does it take to learn how to be a waitress?

  7. Whats the pay like at a . . diner . . .chain restaurant . . fancy Italian restaurant?

  8. How long are the shifts?

IANAW, so I can’t answer your questions from firsthand experience. But I do recommend a couple of books:

Waiting : The True Confessions of a Waitress, by Debra Ginsburg

Waiting/Waiters True Tales of Crazed Customers, Murderous Chefs, and Tableside Disasters, by Bruce Griffin Henderson

Ginsburg discusses how she got into waiting tables, the various restaurants that she’s worked at, what it’s like behind the scenes, etc. The other book is a collection of firsthand stories – especially interesting when it demonstrates that I’d never be able to wait tables.

A quick search of Amazon also indicates that there are several “how to be a waitress/waiter” titles out there. I never really thought of it as a career that required preparatory book learning before, but I suppose some people might benefit.

Well I will answer these as best as I can. I was a bartender/waiter throughout grad school.

Yes Witresses that have been there a while, have seniority, and do tend to get the better tables, i.e. the window seats, etc…etc… Yes depending on where you work, you start small and work your way up to enough tables. All depends where you are.

Well first of all your the customer, and you can say “hey can we sit over there instead of here” remember the customer is always right. Also, the wait staff usually have sections, and the hostess is usually sitting the section of the wait staff that is there. so if you are early the hots/hostess will sit you in the section pertaining to the waitstaff that is there for the early shift. but you can always ask to sit where ever you want, and if it is not reserved, you should get it.

“That fucking ass hole on table 4 is such a fucker, nothing is right for him” or “I have the nicest couple on 32, they are soo great.” or “Wow that dick head on 21 just gave me a 30% tip, he was nice after all.”

No not really, if they are late getting something out, or if they put something up that is nasty, it reflects on them, and the restaurant, not the server. OR it should not reflect on the server if the food is bad or late. and the latter can be your fault as well. Always be there on time to pick up food. And after a while you will know how long certain things take. Cooks will not usually fuck with anything, because it directly reflects on them, not the waitress they hate.

YES… Always be nice to your waiter/waitress, they are bringing you your food…!!! I am very serious. even though ti is rare, it is not unheard of. BE NICE…

Depends, if you have a good memory, and if you pick things up fast or not. someone with a good memory, and a good sense of dynamic in a kitchen should be fine.

Depends again. if your good you can make a lot of money. I made 33 thousand dollars one year while I was in College, that was a crazy year, I was working full time and schooling fulltime. But I busted my ass and did well.

But if your a good waiter/waitress, you’ll be fine. Stick with non-chain restaurants though…

Morning is usually 10-2 or 3. night is usually 4 or 5 -->11 or midnight. or one of my favorites on the weekends, the double. both shifts and good money…

All waiting if not easy, but with experience, it gets easier. And always remember to tip for service, not food.

Vinny, I spent much time as a waiter/busboy/dishwasher/prep cook, so perhaps I can shed some light. I did only work at one restaurant the whole time - so others’ MMV:

1. Do waitresses that have been around longer get top choice in tables? Do you have to work your way up to several tables? When you start, do you get one table?

Experienced servers may get their choice of STATION. In a situation where stations are shared, experienced servers can connive to get tables they think will tip better – though this is frowned upon.

Yes, green servers can start on one table – usually two, though.

2. Do hostesses intentionally put guests in the worst seats even when the restaurant is empty hoping that they wont complain, in case it gets crowded and there’s few tables left to move someone? I can’t tell you how many times I’ve gone to an empty restaurant and the hostess put us near a hot window, under the AC, next to a really large guy and there was no room, when there were clearly other tables out there.

Trust me – that’s bad luck & selective memory at work. Hostesses sometimes blow seating assignments realy badly, though.

When a restaurant is empty, you may have a fairly restricted area where they will seta you, though. Why? Because it’s likely early in a shift, and perhaps only one or two STATIONS are open – that is, have assigned servers available to wait on you. Hostesses are rightly loathe to sit a customer in a closed station, because when that station’s waiter comes on, he’s shorted a table – plus your waiter’s attention is separated by both his station and you, the lone little table outside of his station.

Why aren’t you handed off when your station’s waiter comes on? Because of computer-aided order processing, believe it or not. Once a waiter submits an order under his code, it takes a manager a few minutes to manually change that order to another waiter. Managers rarely have time to fiddle with that – and waiting for a manager to even arrive for the task takes too long as it is.

3. When you go back to the kitchen, what do you say about your customers?

About what you’d expect – but less often than you’d expect. It’s not Bitchfest 2001 back there, but some tables do get plenty of verbal attention.

Don’t all fields of endeavor rag on their clients/customers when they are out of earshot?

4. Do you really have to kiss the cooks ass to get your orders out? Do cooks often fuck with the orders of waitresses they hate?

Pretty much re: ass-kissing. If a cook and a waiter have it out, an unprofessional cook may purposely delay an order. Very, very, very rarely is the food adulterated out of spite.

5. Have you or have you seen anyone spit in or fuck with someones food?

Never once in four years had I seen that. Such actions are extremely rare. Of course, Fox-TV’s “reality” shows makes people think it happens several times a night in every restaurant.

It doesn’t. Gross adulterations of food should be less of a concern than being struck by lightning.

6. How long does it take to learn how to be a waitress?

A week to get down the basics. Formal training is normally one week – two at a fancy place.

To learn to be an EFFICIENT waiter usually takes 3-6 months. Some people have the knack and catch on quicker. Some never catch on. It depends on having a nearly-perfect short-term memory, among other traits.

7. Whats the pay like at a . . diner . . .chain restaurant . . fancy Italian restaurant?

I’ll assume you mean tips included.

Varies widely by geographic region. In New Orleans, a diner employee ain’t making all that much – maybe $8-11 hourly.

Chain restaurant servers can make around $10-15 hourly. Sometimes approaching $20/hr on weekends, depending on the restaurant. These figures can fluctuate for a variety of reasons.

Fancy places in a gourmet town like New Orleans are staffed by professional waiters – more so than by starving students. These guys & gals make $25,000-$50,000 (and up) annually. The high-earners in the local food-service scene work many private parties and catered events to bump up their earnings.

**8. How long are the shifts? **

Lunch can be from 3-6 hours, depending on the amount of extra work done before or after shifts. Dinner shifts vary from 4-8 hours. Many waiters pull double-shifts (lunch & dinner), which go about 11-13 hours.

I worked in the hospitality industry for a dozen years; I had to bus tables for a year before I got to wait on them. I first worked with an old fashioned restauranteur who felt that you had to know a hell of a lot before you ever waited on a table. he also paid more than minimum wage to his employees as he felt that the job rated decent pay and had no tolerance for anythig he considered less than first rate service…

  1. Do waitresses that have been around longer get top choice in tables? Do you have to work your way up to several tables? When you start, do you get one table?

Different restaurants have different ways of determining who waits on who; sometimes you alternate in taking tables and sometimes you take a specific area, especially if things are really busy. If everyone working takes the same number of customers they all stand to make a similar amount of money in an evening. We often had customers who would request that a certain person take care of them and we would oblige them nearly 100% of the time. When I first started as a waiter I was given a few tables at a time just so I could get comfortable with the job.

  1. Do hostesses intentionally put guests in the worst seats even when the restaurant is empty hoping that they won’t complain, in case it gets crowded and there’s few tables left to move someone? I can’t tell you how many times I’ve gone to an empty restaurant and the hostess put us near a hot window, under the AC, next to a really large guy and there was no room, when there were clearly other tables out there.

The customer’s preference should always be considered. Happy customers come back.

  1. When you go back to the kitchen, what do you say about your customers?

Depends on the customer really, we used to have some regulars who nobody wanted to serve because they were such demanding assholes.

  1. Do you really have to kiss the cooks ass to get your orders out? Do cooks often fuck with the orders of waitresses they hate?

I always treated the chef and his help as well as possible and even voluntarily shared 10% of my tips with them. Happy chefs make better food, better food means happier customers. Some of my co-workers objected to this practice but it was my money to share and I felt the tips I made were very dependent on the work of the kitchen staff. I was always fortunate to work with professional chefs who would never screw with an order no matter how they felt about the person who was serving it.

  1. Have you or have you seen anyone spit in or fuck with someones food?

Nope. I would have had them fired on the spot.

  1. How long does it take to learn how to be a waitress?

That would vary on the individual, just about anyone can wait on a table but doing it well takes practice.

  1. Whats the pay like at a . . diner . . .chain restaurant . . fancy Italian restaurant?

You can make great pay at any of these locations; your base pay is usually ging to be minimum wage so it’s the tips that will pay your bills. You can work high volume or work in an establishment with a lower turnover but with more generous tippers. I would usually average 15% in tips on tables so $1000.00 in sales put $150.00 in my pocket. On many evenings I would take in $1500.00 to $2000.00 which put even more $$ in my pocket.

One gentleman I worked with was once the Head waiter at the McDonald Hotel here in Edmonton. This might be one of the most prestigious positions a waiter could hold. It was his job to supervise the other service staff as well as personally serving any dignitaries and V.I.P.'s. He said that he made well over 100 K a year back in the early seventies. This was when an average doctor made 40K a year. He said the Queen was a good tipper…

  1. How long are the shifts?

That varies, I only worked nights so would come in at 4:00 to go over the dining room and make sure everything was in it’s place and ready for our customers. I would usually finish up at 11:00 or midnight on a busy evening. I estimated that I usually averaged 7 hours a day over five days a week.

It was a great profession to be in, my high school english teacher once berated me for not going off to University and working as a “lowly” waiter instead. The thing is, I was making more than she was.

I’m not a server, but I work at a hotel with a dining room and lounge. I work very closely with the waitstaff and one of my duties as a desk clerk is to be a host for the dining room, so I can answer some of these. Please remember that these answers only pertain to where I work.

  1. The stronger servers will get the tables that turn faster and will generally get more tables than the weaker servers, but it doesn’t necessarily go by seniority.

  2. As a host, I try to seat the customers at the more preferable (in my opinion) tables. I generally try to keep the customers apart so they aren’t breathing on each other. We also seat customers depending on which server is up for a table.

  3. I have to agree with Phlospher on this one.

  4. The servers don’t generally have problems with getting their food out on time. If a cook were to delay an order because he’s pissed at a server, he’d have a manager on his back in no time.

  5. Kinda sorta. Nothing truly disgusting, but borderline.

  6. Depends on the person. We have some that are useless as tits on a boarhog (warm bodies) that never really learn but can do a passable job, and some that are taking tables on their second day.

  7. I can’t say for other places. Minimum wage for servers in Michigan is $2.85/hr. IIRC, but where I work, servers are paid $3.19/hr.

  8. A shift is generally 6-7 hours for breakfast, 4-5 hours for lunch and 4-5 hours for dinner. Dinner servers in the bar work 5-8 hours. Split and double shifts are usually two 4-hour shifts.