I’ve got a 15" MacBook Pro (the latest generation, with the Thunderbolt port) that I’m trying to use it with a Henge Dock as a desktop replacement. It’s not working out, and I’m having trouble finding someone who can help.
According to Apple, the MacBook Pro will only function in “clamshell” mode if it is connected to:
[ol]
[li]External power (via the Magsafe adapter),[/li][li]An external monitor, and,[/li][li]an external keyboard (I’m using the Apple wireless keyboard that connects via Bluetooth)[/li][/ol]
I can, indeed, get my MacBook to function this way, but only if I have, after making the connections, opened the lid to the computer, then closed it again, and “woken up” the computer by pressing a key on the keyboard. If I subsequently disconnect it from the external devices, and then re-connect everything (as I would have to if putting it in the dock), it will not wake up unless I open it up. This obviously causes problems, since there is no way to open the lid when the computer is docked.
I went to the “Genius Bar” at the local Apple store, and the only thing they could think of was to change the energy saver settings such that, on battery power, the computer would never sleep. Doing this had no effect whatsoever.
I called Apple’s phone support, and after consulting with his supervisor the rep informed me that the computer was behaving precisely as designed. My problem with this notion is that, if true, it would be impossible to use this dock, and I would expect to find lots and lots of angry comments all across the web about how it doesn’t work. To the contrary, people seem happy with their docks, so obviously my computer is behaving differently than others.
I e-mailed the dock manufacturer, thinking that they might have heard from other customers with this problem, but they say they are unaware of this happening elsewhere.
So, any ideas? Anyone know of a super-secret setting somewhere that I can change to fix this issue? Any ideas as to how to convince Apple that this really is a problem and not a feature?