Hello Friends. I seem to be battling an e-mail nuisance, and am wondering whether or not anyone else has done the same. So far, a Google search has been fruitless.
Here’s the prob: Last week I noticed I wasn’t receiving certain e-mail messages – such as confirmation e-mails from “greeting cards” I’d sent. So I sent myself “test” e-mails from a Hotmail and a Yahoo account, and neither of those arrived, either.
Called my ISP, and the tech scrolled through the mail log for the day. He found one of my test messages and several other messages that I’d never received. Said they’d been “delivered”. He could not see any confirmations from my greeting cards. His tone implied that I’d either forgotten receiving the e-mails or had inadvertently re-directed them elsewhere.
I figured it was a fluke. But yesterday, a friend asked me to look at an article she’d written. She e-mailed me with an MS Word attachment. I never received the e-mail.
Another call to tech support. This time the tech could not find that e-mail in his log. During some discussion, the tech suggested that my Norton Anti-Virus was “eating” certain messages – those with attachments.
I have my doubts. As far as I know, NAV 2002 has always delivered all my e-mail in the past. Any virus-tainted messages have sparked an alert, and NAV tried to repair or quarantined ‘em. My virus definitions are automatically updated.
Further, my own Hotmail and Yahoo test messages did not contain attachments or any questionable content for NAV to address. I simply e-mailed myself the word “test”. Meanwhile, I’ve checked my NAV log and my firewall log, checked my Eudora settings, stood on my head and did the hokey-pokey, but can’t figure this out.
Has anybody else ever had this problem? I’d sure appreciate any shared wisdom.
Details that may help:
ISP = Local cable company
OS = Win98
E-mail = Eudora 5.1 non-registered
Software = Norton Anti-Virus 2002 and Zone Alarm 2.6.362