I’m in the process of switching from Verizon using an LG phone to T-Mobile’s prepaid $30/mo. plan with an unlocked iPhone 5, and so far, T-Mobile is making it a pain in the ass.
Last week, I bought the microsim card from T-Mobile’s online store and trimmed it to nano size and got it in my iPhone with no issues. When I went to activate the card online, however, a flaw in the coding of the payment page rendered it useless to me. See, when you choose to pay by debit or credit card, the page that loads is supposed to have a menu or widget that lets you pick what day you want to set your auto-pay. And you’re required to have this date specified before you can complete the activation. Unfortunately, the menu/widget is broken. It consistently fails to load. There’s no error message nor any sign that something is wrong other than the site insisting you provide information without giving you a place to put it.
Since the first step in this activation process is entering your activation code, by the time you discover this flaw, it’s too late, the site considers your activation code used. At no point do you log in, so you can’t log out and resume things on a different browser.
I did some Googling and others have had this same problem. One guy was kind enough to flag the bad Javascript and suggested how to fix it. But T-Mobile’s support seems unable to advise anything beyond “buy another SIM card and use a different browser to activate it.”
With my SIM card made useless, I thought of the T-Mobile store near my office and decided to drop by there to pick up another SIM card, and this time, a prepaid card. There were two employees working, one Obviously New Guy and his Experienced Supervisor. I asked for a microsim card and a prepaid card. It took about 20 minutes to complete my transaction because ONG didn’t know how to use the POS software and had to keep asking ES for help. ONG also didn’t hear me ask for a prepaid card. When I repeated myself, he looked confused and asked ES what that was. ES told me there was no such thing as a prepaid card. Having seen prepaid cards for sale on the T-Mobile online store, and having been asked if I wanted to use one during my failed online activation attempt, I knew this was wrong, but I decided I would live a longer, happier life if I just feigned acceptance and left. (Later, I would find that the Rite-Aid not 30 yards away has a whole bunch of T-Mobile prepaid cards for sale.)
When I got home, I discovered that ONG gave me a SIM card but failed to include the jacket that had the activation code number on it. I also found he had given me a regular SIM and not the microsim I’d asked for. The SIM card was both totally useless and unusable to me.
I went back to the T-Mobile online store and re-ordered a microsim and a prepaid card. They should be in the mailbox when I get home today. I am hoping to get this set up tonight so I can resume not having to interact with my cell phone carrier.