I realize my posting on this thread might attract some negativity, so let me preface everything by stating that I am currently employed as an assistant at Fancy Hands and have been working there for about eight months. I am not being compensated in any manner for posting here @ The Straight Dope. I am merely interested in providing honest answers to some of your speculation.
@Yarster - I was as surprised as you might be just how many people find use for our service. I think many of our clients either don’t like speaking with bureaucrats, or trying to obtain refunds/discounts/warranty fulfillment, need something (even if it is simple) done during a part of the day when they are not available to take care of it themselves or require research that they feel is worth $2 to have someone else do for them. Regarding confirmation that we’ve done as you request, we strive to provide you with data that you can use to confirm reservations. e.g. - e-mails directly from the hotel or car rental company or at least confirmation numbers. Or at least give you the name of the person we spoke to regarding your restaurant reservation or the price of a pair of shoes, etc… I agree that there are many people who would never care or have need to use a service like ours, but the same could be said for just about anything.
@Thudlow - The phone thing is exactly the type of service people use Fancy hands for all of the time.
@Rhytmdvl - LOL! I’ll pass that along…
@Travis, MPB, Mr. Moto & beartato - Sometime we can get a reservation, sometimes not. Many of us have a decent phone rapport and are determined to try harder than you might to get you a reservation at a popular dining establishment. However, most of us are probably not as well connected as a hotel concierge in the same city as the restaurant. I’d use the concierge too. fancy hands is better for times you just want to eat someplace popular and you’re open to a number of suggestions, you just don’t have time to call them all to see if they can accommodate you…that’s where we come in. And yes, if we can’t get you in, you’re still out $2. As much as we’d love to produce 100% positive results, there are certain things we just can’t guarantee the results you desire.
@purplehorseshoe - You are correct. That is oftentimes exactly what happens.
@typoink - I’ve read several article and publications along the lines of The Four-Hour Work Week. I hope this is more than a fad and that people learn how to leverage services like ours to their advantage. I believe that PA-type services like ours are not merely for business people who realize their time is indeed more valuable than ours. From the responses I have received from my personal work, I would say that many students, soccer moms and retired professionals are finding value in our ability to save them time and frustration.
Thanks everyone for giving me the benefit of the doubt and reading what I wrote. I am passionate about what I do and I sincerely enjoy helping people. Prior to working at Fancy hands, I was a Service Manager for an electrical contractor for over a decade and owner of a catering company prior to that. Providing exceptional customer service has pretty much been my life. I sincerely believe that I am making a difference in the lives of people who are using the Fancy Hands service.
If any of you decide to give Fancy Hands a try, please post back here and let me know about your experience.
Glenn @ Fancy Hands