My cell phone gets zero fucking reception in my neighborhood, and in my apt. I rarely use it anyway, but it’s been annoying me for quite some time. My “contract” recently expired (signed a 1 year in 2002) this past December, since any sane person would switch, I decided to do so. I call up AT&T to make sure I’m in clear, and that’s when they toss me over to some customer retention asshole. The tell me that I “verbally agreed” to a change in my plan (additional minutes or something) and that I was locked for another year. I told them, they were fucking insane, and that I was going to go down to my local phone store (where I signed up).
<off to AT&T store (they now have Tmobile, remember this)>
There was a different guy there, so they didn’t recognize me. I walk in and ask they guy,
Me: so If I sign up, how long is the contract?
Asshole: A year, all our contracts are for a year.
Me:: That’s good, because I would hate to get locked in for more then that.
AH:: Nope, they’re all for a year.
Me:: Actually it’s funny that you mentioned it, because I was just on the phone with your customer service people and they tell me…
Asshole starts telling me some bullshit about if you do it online or over the phone it’s actually 2 years, blah blah blah. He offers me with a new phone, or to roll me back to my old plan. I explain to him that I DON’T GET ANY FUCKING RECEPTION, not that I’m unhappy with my minutes or anything. He continues bullshitting me, telling me that there isn’t anything he can do, except give me a different plan or give me a free phone. I explain once more, that up until 15 minutes ago they had a person who would have like to stay with them, but the phone barely works around my house. Now, they have someone who will go out of their way to fistfuck them at the smallest opportunity, which is considered a bad thing.
After the 5th time of explaining that unless they put up some more friggin towers, there is nothing they can do for me, the guy says, “switch to Tmobile then”. (which he happens to sell in the store as well)
AH: Well, what we can do is switch you over to Tmobile
Me:: That’s what I’m trying to do, but AT&T is fucking me.
AH:: Nah, no problem, I can just switch you right over, it’s easy. Switching over is different from just terminating.
Me: And how about if I wanted to “switch on over” to Sprint? Verizon?
AH:: Oh, in that case you would pay the fee.
It ended with the guy telling me to come back and talk to his boss.
What they’re doing to me is obviously bullshit, but I don’t want to get stuck in some limbo as AT&T will not release my number until I give them their blood money. I’ve thought about going to my bank and telling them to withhold any payment to those fucks, but again, then they won’t release my number. I can’t lose my number, I’ve had it for 5 years, but I’m literally about to go picket out front of the goddamn store.