AT&T’s refund processing SUCKS.
We paid the phone / internet fees on the condo we just sold, for over a month, before we sold it. The final bill was just 3-4 days before we turned off service entirely. So, we overpaid to the tune of over 90 bucks.
They issued a refund well over a month later. Not to the source the payment was made from (which was our credit card). But by mailing it to the address on record - which meant it got forwarded via USPS to my sister-in-law’s house.
She sent it to us - which puzzled me, as we couldn’t cash a check made out to my in-laws. Turns out, it was a prepaid credit card for an odd amount. OK… best way to deal with those, we’ve found, is just add 'em to our Amazon account and send ourselves a gift card for that amount.
Tried to activate it online. Website (not AT&T) refused to respond.
Called the number. It didn’t like the ZIP code I put in - likely I just took too long. This routed me to a human.
Who asked my name. I said “so and so, on behalf of so and so, who is deceased.”.
Agent: “Is the account holder available?”.
Me: “No. He’s in an urn on a mantelpiece”.
Well this meant they could NOT activate the card, but instead had to mail a check to his estate.
I pointed out that nobody was at the address on record. So he took down my SIL’s address. And maybe, in 2-3 weeks, she’ll have a check made out to “the estate of …” and maybe she’ll be able to deposit it into my in-laws’ joint account.
Sadly, it’s too late for me to just do a chargeback on my credit card for the amount in question.
They really do NOT want to give anyone that money back.
So in a few weeks, my