I have a friend who lives in Ireland. He got a service for swimming that sends him workouts based on what he wants to do. This service cost a good bit of money, $250 US.
After he bought this service he lost his job. Since he had already paid and you don’t get your money back he kept the service. Now though he hasn’t been able to get back to the pool and since he had a years worth of workouts he did not want the program any more. However, instead of saying anything, they automatically billed him. They told him that they have a policy of automatically renewing. Which they do, except it’s in very small print after you pay saying this:
I did not see a way out of the auto-rebill, and it’s not on their terms page. Is there any recourse that my friend can take? I have also noticed that the company is in Canada. He was offered a prorated refund, which I have suggested that he take, but I think he wants a full refund.