I quoted madrabbitwoman from the other thread because my minor complaint about the world has nothing to do with her topic
Narrowly defined forms really get my ass chapped. Want to convey to the user that somebody along the way gave absolutely zero shits about their job? Require them to fill out a form with several options that could not possibly be commonly used and then the mysterious “Other,” which actually encompasses what 50%+ of people want, but ensures that whenever you get the time of a real human for a response they know nothing about what you need. If you’re a sadist feel free to leave “Other” off altogether.
I’ve noticed that this is near-universal when trying to end a subscription or service. Nobody could ever possibly want to end their cable television, so, there is nothing on your cable company’s website about a webpage to go to or phone number to call to that end, or where to return your cable box, and nothing in their phone system other than “Add more services,” “Report an outage,” and “You’re an angry old person who won’t be talked down to by a computer, please wait 30 minutes for our understaffed tier-one phone support to pick up your call and transfer you to someone else.”
Repeat ad infinitum for utilities, magazines, and anything else where the faceless corporation that’s hiding behind miserable call center drones on the other end of the line thinks that they have an elevated chance of squeezing more money out of you before they throw you back in the water.
One bright honorable mention in this field goes to Amazon. I let my Amazon Student account auto-renew accidentally (minor quibble: auto-renews should be opt-in, not opt-out) but I was able to cancel it and automatically get a complete refund from their website. Thanks, Amazon. Thamazon.