Thank goodness someone else posted this and I can just ride on the coat tails…
I’ve been bothered by this all day. I was in a dire rush so had to do the fast food thing. I stopped in the handiest burger joint and orderd a “numbered” meal, working on the theory that it would be simplest and fast.
Wrongo. Two (2) people working the same register had more problems over the order than I did in calculus. “Did you want fries with that?” (It’s part of the meal.) “That was a burger, right?” (No, it was chicken.) After ringing it in wrong three times, we got to the fun part.
The electronic cash register displays the change due. The clerk quotes me the wrong amount. Pause and discussion. Finally the change is slowly and painfully doled out. It’s wrong. I count it back for her and help her make the change.
(Pause for explanation. I’ve worked gritty jobs and know how exhausting and sometimes degrading they can be. I’m a great tipper and make a point of courtesy to service people. It’s basic good manners and decent respect. Most people have good intentions and everyone makes mistakes, including me: frequently. Anyone who beats up on someone who can’t answer them back is, in fact, a bully. So…)
Then comes the wait for the food. The order was one of the most basic items on the menu. There are a crashing total of three (3) customers in the place and seven (7) people in the service area. One of the other customers is a poor construction worker, part of a crew from the street outside, who was already waiting when I arrived. The rest left while we were waiting. Without food. So much for breaks.
So after more long discussion, a sandwich is produced. (The construction worker has by now been reduced to coma by starvation.) It’s a hamburger. More discussion. The rejected burger is flipped back under the warming light. Another sandwich is produced.YES! It’s chicken. The construction worker tries to take the rejected hamburger, even though it’s not what he ordered. Loooong discussion on whether it is possible to do that, how to ring it up…
The sandwich was then placed on a tray. I’d ordered it–twice–to go. It was joined by a sack of onion rings. I’d ordered fries: three times. Martyred sighs and the order was repackaged. (Down to 10 minutes to eat,while driving, I gave up the whole salt and ketchup idea.)
When I left, 10 minutes later, the poor construction guy still didn’t have his food and looked like he was ready to go dumpster diving just to get something to eat. Just to add the final little note of irony, the entire service staff was clustered at the counter. They were watching one of the four prominently placed televisions, all playing reruns of The Flintstones.
Sorry to belabor this. (JTI, I think, did it much better in a post on this board about locking himself out of his house…hilarious!) But this is exactly how it transpired. The worst part is that not one of the service people. the manager included (yes, she was there) seemed to have the slightest, tiniest idea of how truly rotten their service was. Bad days, unexpected emergencies, a lot of customers at once, sure; this was just ridiculous.
This long, ranting post is probably ridiculous, too, but hey, I had indigestion all afternoon. (Yeah, yeah, I deserve it for not doing the rice cake thing the way I told myself I should have.) But the worst thing that no one, not one person, showed any awareness at all that the way they were doing things was WRONG. Hey, I work in a service profession. The public can be a pain. Screw ups happen. But explain, apologize, try to make it right, but at least acknowledge that the person has a right to decent service!
Okay, I’ll shut up now. Whew! For someone who lurked in the shadows for 6 months, I’ve sure gotten mouthy, quickly.
(The Verbose. And cranky.)