Sure, I’ll tell you which one: First Federal. And they flat out told us this was what they were doing when my parents called in when they figured it out, because, guess what? They did wind up with an overdraft. Well, actually, seven in one day. In their defense, they had recently direct deposited around $500, and, when told their balance, assumed that meant it had cleared. They didn’t figure it out until the next pay period, this time having done meticulous balancing that they had been more lax on before.
They did refund us $130 of overdrafts because of what they did, and the lady did say they’d always give the real balance from now on, but she did say it was a new policy not to do so unless specifically asked, and not just an error of the bank teller, even though she also try to simultaneously blame it on the new software. Since posting this thread, I’ve talked to some other people who had trouble with this–they also now hold direct deposits, which is weird.
I’ve talked with my parents, and we’ve agreed to wait until we make sure everything is squared away, and then change banks. It kinda sucks, since we used to know the people who founded this bank, and they were good people. But ownership has changed. And apparently not for the better.
To tell the truth, this is what I thought the answer would be. I mostly posted to you guys so I could show them this thread.