In this thread, I talked about a problem that has arisen at work.
Today, I got an answer. According to the boss of the supervisor of the cashier’s department (they input the EOBs), if they input the EOB w/o page numbers, it takes about an hour. If they do put in the page numbers, it takes four hours.
So, she’s trying to tell me it takes three hours to input an additonal 4-5,000 extra characters?
Color me :dubious:.
Even if it took an additonal 3 seconds to input the extra characters (3-5 per claim) and there were 500 claims, that comes out to 25 minutes.
Here’s what the difference would be:
instead of putting “1234567” in the check number field, you’d have to put “1234567/p1” to include the page number. The EOB’s can run as many as 180 pages so even then it would be “1234567/p180”.
Hell, you could use C&P to insert “1234567/p” and then input the page number at the end.
I even suggested entering it as “1234567-1” and we would know that the “-1” means it’s on page 1.
Now the fun part:
The person who told me this is not only the boss of the supervisor of the cashier’s department (and I found out today, they’re close friends too), she’s also the office manager of my office. Yep, she’s my supervisor’s boss, too.
The department manager (that woman’s boss) said at a departmental meeting, “If you have a problem that you believe is important, don’t stop pursuing it until you get a satisfactory conclusion.”
I may now have to go to her to resolve this. I would be more than happy to sit in with the data entry person and see for myself that it does indeed take three hours to perform this task (which happens once, MAYBE twice, in a week).
This is the kind of thing that some would think is trivial. I don’t think it is. Even though the majority of my cow-orkers don’t give two shits about their job, I do. If it was just effecting me, I’d let it go, but it effects at least a dozen people.