Veb-that kicks fucking ass.
Actually, I don’t mind having a little bit left. I can always use it some other time. Like, if I want to buy a cd, it’s like having a couple to get a few bucks off. No sweat.
I think the general rule should be that anything under a dollar should be given back as change. NO MORE.
Oh, I know Mercutio had purchased a CD Player. I was just being facetious, don’t you know?
well, was gonna say bun-bun, but.
male circumcision - guy who really really doesn’t like it
as
people who don’t like telemarketing - telemarketers?
Biological warfare is some pretty nasty stuff. I guess we all have to get our petty revenge in somehow.
Messing with food is like mailing a letter bomb, kinda cowardly.
I’m not saying I approve, just that it happens.
All I can say is “Well done, Mercutio!” :)
I hate Best Buy, for reasons I won’t get into. But this is the 3rd or 4th story I’ve heard/experienced about them treating customers like shit. And they do it all with the namebadges that say “I Care”. Bullshit!
This is why you rock, AWB. You just moved up in “The Good” list.
Wow Mercutio, way to ignore the 30 posts blasting your opinion and zero in on the one supportive post. I haven’t seen a filter like yours since peace.
And AWB, huh? This coming from the person ranting a few threads over about being stiffed as a pizza delivery person? These people aren’t even working for tips and they’re being yelled at for problems that they didn’t create and have no authority to change. Is it ok if I stiff you as long as I hate the management you work for?
Here, I sum it up.
When it comes to money and businesses at rare times I can be a dirtbag. That doesn’t make it right or justify my actions in anyway. Just the way I am at times.
Forgive me if I’m being redundant; I haven’t read the entire thread yet. And Mercutio, I’m going to be harsh at first, but please read the whole thing, eh?
*Originally posted by Mercutio *
I finally decide on a $90 CD.
The most expensive CD I ever bought was an opera recording, for $25. Oh, you meant a CD player.
"Thank you for the patronizism, sir
I’m trying to figure out what you meant by this. Did you mean patriotism? In that case, what are you to each other that you would benefit from his national loyalty? Did you mean patronage? You were the patron. And it doesn’t sound like your patronage was anything to be thankful for. Or did you mean he was patronizing you? The word would be patronization.
Mr. Rilch and I have a friend who’s a department manager at Best Buy. Recently, he’s been roped into helping train new hires. Best Buy shepherds their employees: new hires spend a week in training seminars, with much emphasis on customer service. New hires and training staff play out customer service scenarios. The procedure is for training staff to act out disgruntled-customer scenarios; one new hire negotiates, while the others watch. The first two or three get easy pitches, then Tim (our friend) comes on, slamming his product on the counter and bellowing a tirade strung together from all the customer rants he’s had to endure. Five minutes later, crickets chirping is the only sound in the room; then he turns to them, and in his normal soft West Virginia drawl says, “Ah’m not kidding; you’re gonna get customers lahk that!”
In short, don’t think you were the worst they ever saw. And you can take that as some comfort. You were pretty awful, but maybe remembering this will make you more reasonable the next time you’re in a sitch like this. I was once brutal to a Domino’s Pizza worker, but that was because I had 16 hours to learn algebra or be dismissed from school. If you’re as poor as you say, you must be under some pressure. But don’t draw on your karma further by taking it out on others.
{{{{{{{{{{Mercutio}}}}}}}}}} Here’s Piglet; he’ll understand. He loves everyone.
Bolding mine.
If you are behind in a finical obligation, those trying to collect are …? I’m glad you are a polite asshole. If I ** appear** to be stealing from you, you will be nice and pleasant about it? I like that, can I borrow some money? ( I really like your posts usually Oldscratch but this time I think you reached for the wrong example IMO.)
Part 2
Mercutio, If you are so poor and needy, why buy a CD player? They have much more useful things there. Where have you been living? You did not know about ‘gift cards’? I knew about how they worked long before I ever got one. You need to go back to the play ground till you grow up a bit. You’re not quite ready for the adult world.
So, Mercutio, you’re saying you didn’t bother reading the terms of use on the certificate before using it? “When all else fails, read the…”
You’re comparing apples and oranges. Regarding tips, I was complaining about customers not tipping me when I’ve been the perfect employee. (Not that they’re unpolite, just either ignorant of the fact that our wage is mainly tips.) My complaints about Best Buy is snotty employee treatment of me when I had a legitimate concern.
My personal Best Buy story: My wife and I bought a Christmas music CD. When we took it home, it wouldn’t play. As I’ve done with other music stores, I took it back for either an exchange or refund. Best Buy, instead, tests it out in their stereo equipment. It works in their equipment, therefore an exchange or refund is refused. We were told this very snottily.
(Now, there are different qualities of CDs as well as CD players. Obviously, both my wife’s CD player and the CD in question were of lower quality. Where the BB stereo could figure out the bad tracking info, my wife’s player could not. Had the CD been of better quality, it would’ve been informative enough for it to play on her player. Now back to my story.)
We asked to see a manager. He reiterated the company policy regarding music returns, also with the same snotty attitude. What really peeved me was their name badges, which said “We Care”. As I said before, bullshit.
And when we got home, I found their customer service number. This is where I was told this was company policy. Why does every other place allow exchanges with minimal questions asked. Had BB done the exchange, we probably would’ve figured out that the problem was with my wife’s player, and left it at that. And it wasn’t as if we were trying to scam them. If we’d taped it (this was before writable home CDs), we would’ve asked for a refund, not just for a simple exchange.
Other BB story (not mine): A man wanted to buy a home PC. After putting the details of other stores’ computer packages on his laptop, he went to Best Buy to get the details on their various computer packages. When he was seen taking notes on his laptop, he was escorted from the store, being told he could not do what he was doing. Later, he returned, not with his laptop, but just a notebook. He again was seen, and this time was arrested!
Fuck BB if they can’t take the scrutiny of comparison shopping.
Well, AWB…see, that person was NOT a snotty employee. What the fuck? I can get FIRED for not doing what my manager tells me! Excuse ME for holding my job security above pleasing some rude teenager.
:rolleyes:
Way to stand up for your self Mercutio! Most of the people in service type jobs these days think they’re too good to do them and look down on customers. They lack either the inititive or intelligence to better their job situation and bitch about how customers suck. The truth is they are lousy employees who can’t do anything except whine about how shitty their jobs are, and how unfair it is that no one ever handed them a high paying job on the basis of how fragrant their stool is. Take no shit my brutha!
Mercutio
The entire situation could have been managed a little better. One of my personalities teaches a course in negotiation skills. It has always been something I have been pretty good at, and as it turns out, I can teach others this same skill.
An experienced negotiator would have scoped out the situation, and made a conscious decision that this is the only technique that will result in a successful negotiation. A full store and a million other customers competing for the manager’s attention COULD be a contributing factor to selecting this method. It appears you just blew, without thinking through all of the possible alternatives and outcomes.
Your failure here was that you NEVER raise your voice to a clerk immediately. If they are obstinate, refusing to get the manager for example, then they are fair game. The clerk did not make the rules, and has no authority to change them. He might even agree with you, and could possibly help you in further negotiations with the manager. Stupid don’t count either. Do not try to have a battle of wits with an unarmed man. You will lose, and he still won’t get it.
After explaining your problem to the manager and being told sorry that is policy, look them in the eye and say “that is not acceptable”.
If they simply repeat themselves, or tell you that they don’t care that it is not acceptable to you, then and only then are you allowed to explode.
Those on the board who suggested calling a customer service line or writing letters, there are a name for you. Whiney-pants losers that get screwed by corporations stupid policies. It is my experience that nothing comes from these actions except form letters apologizing for you being less than enthralled by their organization. I have also seen (from the inside) this ruin a persons career, but the letter writer still got nothing but a form letter. It just doesn’t work. If you are too timid to stand up for yourself in the fight against ignorance, you might as well just grab your ankles.
I have personally used The Mercutio gambit about 4 times in 25 years of adulthood. I have won the negotiation every time. (Also arrested once - so be careful Mercutio, keep in mind this is one possible outcome of the negotiation)
Bottom line, Mercutio, you were probably a jerk. Not necessarily for going nuts, but for not giving adequate warning for people to actually solve the problem, and then handling your win badly. You do show promise as a negotiator though.
Yeah, you really showed them Mercutio. :rolleyes: As you were patting yourself on the back for such a nobel display against “the man”, the rest of the store was most likely thinking what a whining, sniveling, bawl baby you are.