She probably realized she had failed to mention something that was required - perhaps when she saw you fishing for change it reminded her of the easier options - and quickly tossed the comment in, just in case you were a postal inspector* or in case a supervisor was nearby and listening.
*They have postal inspectors cruise by letter carriers’ routes and watch them to see if they’re sleeping in their trucks, and others watching clerks do their jobs in other ways, so I wouldn’t be surprised if some came up as “secret shoppers”.
I guess that I am just confused. This sounds like everyday, run of the mill customer service to me. Actually, given that you were scrounging for change (yes, i know that you had enough to pay, but you were holding up the line!), it seems very topical that the clerk might tell you about their debit service (that I use all the time since i don’t carry cash).
I just don’t get it. Then again, I don’t get things like ‘road rage’ either.
And not to hijack or anything… well, okay, it is a hijack. But Xanax may work wonders, but Valium is like Manna from heaven. It makes me not crazy and lets me sleep.
How long was it taking you to count out the 53 cents to make her change easier?
Was it, perhaps, long enough that other customers waiting behind you might have appreciated the fact that the clerk was letting you know about a payment option that’s quicker than counting?
Don’t get me wrong… I agree with you. The cheek of the woman!
Same kind of thing happened to me once. The wife made me a cup of tea, and had the temerity to ask if I “wanted sugar”.
Do you not think I’d have asked for sugar if I wanted it?? I mean, how difficult is it to surmise that, if I asked for a cup of tea, and didn’t mention that I wanted sugar, then I don;t want sugar.
A total ass? I think I came across as a partial ass (maybe 40%). Sure, if I demanded her firing or beheading I would agree with total ass.
Hence the posting here versus saying something at the post office.
Stonebow and Bricker, I wouldn’t say I was scrounging for change. I had in my hand already 3 quarters, 1 dime, 1 nickel, and 5 pennies. All I did was pick out 2 quarters and 3 pennies. Less time (IMO) that it would for her to count out $9.47 versus counting out $10.00
Wait. Did you ever take sugar in your tea? If not, then you did the only respectable thing. Come on, what was she thinking? All of a sudden you wanted sugar but was not able to ask for it. If, however, you sometimes take sugar, you might have overreacted a tad.
[note to Cigarrette Smoking Man: Experimental drug 43809-06-03 achieves the desired effect of psychosis within 6 hours of licking treated stamp glue. Subject became violent, erratic and prone to angry rants. Subliminal messages to eat McDonalds food appears to be recieved and imbeded in higher brain functions. Will report again if he orders and eats the fries.]
I just want to say to Fin, although I do believe the pitting of the postal employee may have been unwarranted, you’ve done admirably well at not retalialting at those flinging insults your way, and you’ve attempted to explain you side clearly.
And what about the undercoating? Yeesh your mail could rust right out without it.
Don’t forget their new “preferred mailer” club: for only $25 a year you get to stand in the sole line that moves, they promise not to lose more then 20% of your mail and to stop your postman from vigourously shaking your fragile packages before drop kicking them onto your roof.
Sorry, I count at least 20 posts against and 0 for your position that this postal worker was a jerk (not counting your posts, of course). That works out to around 100% in my book.
[sub]pssst… when nobody at all agrees with you, perhaps you’re just a teeny bit mistaken.[/sub]
I work in the fabulously exciting field of “customer care”. I hate the entire concept of “customer care”, because when I call in about a product I don’t care if they care or not. I want customer service. I hate it when somebody reads my name off a computer screen and then starts using it in what is a transparent attempt to make me think that they care about me as a person. I am fully aware of the irony inherent in telling someone that we appreciate their business when they’ve just spent half an hour ranting at me about how much the company in general and I in particular suck and cancelled their service.
If I were to think about it, I would do none of these things.
I do them, however, because one of the gnomes in the Quality Assurance department is going to be listening to the call with a sheet of paper in front of them and checking little boxes that indicate whether I’ve done them or not. If the sheets of paper suddenly develop an ability to appreciate nuance, I’ll be able to stop doing these things when they’re inappropriate.
Rants ought to at least try to find the right place to lay the blame.
