Bizarre Netflix problem

Factual Questions
1

Hello Everyone,

I posted about this before with no response, but I have new info that might help. When I’m watching a movie on Netflix that have parts subtitled (like Inglorious Basterds when the actors are speaking French or German) the subtitles are not displayed. I’m watching on a Samsung Note 2 over 4g.

Today I was connected to WiFi and magically the subtitles appeared! I tried it again when I was on 4g and no subtitles. Connect to WiFi again and subtitles! What the heck is going on? Remember, the subtitles are part of the movie and not Closed Caption. This makes no sense. How is this possible?

2

Does your cellular carrier offer one of those “free 4g streaming!” plans?

They offer the free streaming by compressing the movies. They may be removing some of the portion of the data that contains the subtitles.

3

I have unlimited data on Tmobile

4

Turn off the Binge On feature and see if that fixes your problem.
Instructions.

Do remember that if you turn off Binge On, your video streaming will begin to count against your plan. Nobody currently offers a really unlimited data plan. When they say your plan is “unlimited” they really mean that after you use a certain amount of data, your phone will be throttled and operate at a very slow speed.

5

I don’t have the Binge On plan any longer. A few months ago I switched to unlimited data.

6

Humor me. Try turning it off.

7

How does one go about that?

I dropped the Binge On because I was running over each month on data. We live in the country and only have cellular Internet access

8

I just checked the Tmobile app on my phone and there’s no Binge option. It says I have Live Unlimited

9

I gave you the link to turn it off in message number 4.
Here it is again:

CLICK HERE.

10

Thanks. Unfortunately I’m in a area where I can’t get 4g at the moment. I’ll certainly try it tomorrow and report back.

11

Not true at all. I have a grandfathered Verizon unlimited plan on my S8+ and I use it as a hotspot at home for streaming to my 4K TV. I generally use up 200Gb of data streaming video each month with NO throttling.

12

You conveniently chopped a sentence out of what I wrote.

The sentence you chopped out was “Nobody currently offers a really unlimited data plan.” I deliberately put that in there so my words would not be misinterpreted.

Yes, people like you have grandfathered plans. That is not a current plan. That is an old plan that is no longer offered. If you were a new customer, you could not sign up for that plan. I stand by my statement that nobody currently offers such plans.

13

Well, I tried to turn binge off and enter when i enter the code to do so I get s message saying that this feature does not apply to your plan.

14

Sorry then. I got nothing.

15

When I was in AT&T I was “grandfathered” in with an unlimited plan. This kept me from switching providers–I was so protective of that status. Then I realized one day that after I hit 5GB, I was being throttled anyway, so I finally got a chance to get a better plan with another carrier, since the “unlimited” part of the plan was useless. I guess Verizon was nicer about this, but AT&T didn’t give a shit.