In my job, we prepare reports for filing with the SEC. Last night we got a job from a new client, very specialized, and with an incredibly short turn around town (actually, an impossible one)
I’m the third shift supervisor. The job came in during second shift and the supervisor there tried to figure out the best way to do the job. She decided to create templates for the pages our usualy way and then fill in the actual numbers using the templates.
The job was split up between 5 of our offices around the country.
Through the night, the other sites were amazed at how fast we were getting pages done. I got a call from our Phoenix office so I could explain to them what we were doing. We were the only site to finish our share on time and started taking pages from other sites when it was clear they wouldn’t.
Overnight, we got 3 E-mails praising what we were doing. Our VP got a call from corporate headquarters commending us on our fine performance. The new, big bucks customer was very happy.
She came down on the second shift supervisor for “not sticking to established procedure”.
Follow the rules even if it means losing the client…:smack: