My wife has an old tax bill, from 2014. It is a couple grand. An exorbitant sum, but that is another rant.
I have the monies they require. I am willing to give them said monies. Therein lies the pain. I can mail the payment, but it states that additional interest and penalties may have accrued. Multiply X (they never really say which amount on the bill X is…) by 0.583%
They have a ‘pay online’ website. Or least, they pretend to.
It should be called ‘PSYCH!!!’ or 'Gotcha YA!!! ’
My wife’s bill has an ‘express login code’. This would lead one to believe that you can enter this code, be taken to the account and pay the bill. This is not the case.
I get to the page that has the words ‘express login’. Here you would think you find a field where you enter the code on your tax bill. You would be wrong.
First, you have to click ‘make a payment’. OK, I click that. Then it asks for my credit card info. Here is where I get worried. I am entering my card info and am NOT linked to account. Could I end up paying someone else’s bill?? I get nervous and call the person listed as help on the tax bill. Her name is Renee. I am able to get her on the phone. She is very nice and seems to want to help. Alas, she cannot.
With her on the line, we go back through the process. I enter my cc info, then it asks me NOT for the express login code, but for the Letter Number and the Voucher number. This would lead you to believe that a letter number and voucher number would be on the bill.
They are not on the bill. The *REQUIRED information *to pay the bill online is NOT on the bill. The login info IS on the bill but you never get to the place where you can enter it.
Renee apologizes. I ask if there is an office where I can go to pay the bill/ She says there IS! I ask if the office is open past 5 PM. She says it it not. :(:(
Fine, I will mail the payment. Renee does the math for me and tells me how much to make the check out for.
Fine, except that we moved a couple of months ago and I have not yet located the box with my checkbook. In a digital age, I thought I would be able to use my card for everything. Except California BPE outsourced their website design the Marquis de Sade.