I recently got a new notebook computer (Compaq Presario V5105CA) running XP SP2. For some reason, I cannot use it to print.
The computer has no serial or parallel port–just USB. I’m using a parallel (at the printer end) to USB (at the computer end) cable. The cable seems to work, and indeed, the computer can tell that there is a printer at the other end when I plug it in. But while it should be plug-'n-play, and everything seems to install just fine–the computer detects the USB plug from the printer and prompts me to load the printer drivers from disk–when I try to print a document, nothing happens. The document just sits there in the print queue. And yes, the printer (Canon ImageClass D680) is plugged in and turned on.
The printer works–I set up my old computer (running Microsoft ME), and it printed documents just fine. I did use the old computer’s parallel-to-serial cable for this test though.
Even though Device Manager does not show a problem with my USB port (and a quick test with a memory stick confirmed that the USB port is working, at least for a memory stick), I have a feeling that XP SP2 has something to do with it. I’ve looked at Microsoft’s support site and found nothing specific to this problem. On Microsoft’s support site, I did find a similar-sounding problem for another Canon multifunction product, but I’m leery of trying a driver for a product that while a Canon, is not my model of Canon. I’ve done various Google searches just to see if there’s anything out there anywhere, and I cannot find anything specific to my problem. However, I did find a lot of people having problems printing from XP SP2 for various reasons, so I’m leaning towards an XP problem.
Does anybody have any suggestions or can offer any help?