My cousin and I are best friends. When she calls me (Android phone to Android phone). It rings, I answer, but hear no sound or voice. When I call her, it rings and she can hear my voice. I cannot hear her.
Doesn’t sound to me like an accidentally blocked number. If I was blocked, it should not ring at all.
When I call a different friend, no problem. When my wife calls me, no problem.
This is not some sort social issue. I take care of my cousin (hospital visits and such)
I have booted my phone.
She could also hear me on her land line. But I could not hear her. It’s very weird.
Given that your phone seems to work just fine on other calls, it seems like the problem may not be on your end, but something with your cousin’s phone.
I assume you’ve made other calls without issue, so it’s not something simple like the audio path being routed to Bluetooth instead of your phone? I know I’ve had that happen to me. You could always try resetting network settings, but I’m guessing the problem is somewhere on your end, although this doesn’t really make a lick of sense if it also happens on your wife’s phone (though I suppose the carrier would be the same.)
I’m curious to hear what the results of the office phone test are.
I think I misread what you wrote. Re-reading what I quoted, I see you said that “her land line” and I think I read that as your landline. I was thinking you’ve called her from two different numbers and had the same problem, therefore it’s her. Re-reading this, you’ve called two different numbers of hers, from your cell phone. In that case, ignore what I said, it’s an issue with your cell phone. If I’m now reading this correctly, the only thing in common during the problematic calls, is your cell phone.
Can you clarify that? What doesn’t work from your wife’s phone? One of the phones doesn’t work or are you saying the problem isn’t repeatable with your wife’s phone?
I assume nothing involved in your landline is wifi/ethernet based, right? I’m just trying to come up with any places where your landline and cell phone might have something in common. I also assume your landline is a traditional, actual, landline, not VOIP or something or a cell based “landline”.
I don’t know exactly what my wife got from her cell to my cousins. But no answer I suppose. Perhaps she was indisposed. But if I recall, my wife has experienced this with my cousins phone before. We never really trouble shot it.
We may have more than one issue here. I think it may have been a Blue Tooth connection to my hearing aids for my phone (if the aids where in my pocket, I don’t recall).
The aids are new, my phone is about 6 months old and I’ve never had that feature before.
If your cousin didn’t actually answer the phone when your wife tried calling her, I wouldn’t assume your wife’s phone exhibits the same problem. It might, but making that assumption is going to cause more confusion. You should confirm that first since it’ll add a lot of complexity to the problem since there’s nothing obvious relating all four devices (unless you used the hearing aids with her phone).
The hearing aids sound like the most promising suspect. If I were you, I’d call my cousin, with the BT hearing aids, and when the problem happens, while you’re on the phone, disable bluetooth, wait a few seconds, and see if you can resume the conversation normally.
You could try connecting the hearing aids to your wife’s phone, but keep in mind, that will only confirm the problem if it’s in the hearing aids. The hearing aids could work fine with her phone, but still not work with yours. It’s worth trying as a quick way to confirm they’re the problem, but it can’t rule them out.
If you have bluetooth in your car, you could see if that also causes the issue, but like above, keep in mind it’ll only recreate the issue if it’s a bluetooth problem with your phone, but if it works fine, it doesn’t rule anything out.
Thanks for the responses everyone, my cousin just called. Everything was A-OK. It was almost certainly my hearing aids in my pocket that my phone transferred the voice to on BT. (New hearing aids, new phone).
What was the problem with her phone? Was it the same as what was happening with yours? If your hearing aids are paired with her phone, it might be the same issue.
No way they are paired with my hearing aids. Ya need a special app downloaded to the phone to do that and specifically pair them. Not sure if my wifes phone works for calling my cousin or not right now.
My wife is skiing, and my cousin at work right now. I think the critical thing about my cousin and I being able to talk is solved.
First of all, why are your hearing aids in your pocket and not in your ears?
Second, on my Android phone if I’m on a call there’s a Bluetooth symbol on the call screen with the name of my hearing aids. I can click that to turn off the Bluetooth so that, say, I can put the call on speaker. So you might keep an eye out for that next time.
