Editing my AmericaOnline (run together here for SEO) address book has proven impossible lately. A friend changed his email address, and I go into my address book and either copy-and-paste the new address, or type it in one character at a time. But I keep getting the message, “A server error occurred while saving your contact. Please try again later.”
I’ve tried again later, on this and other computers, several times over the span of several days, and keep getting the same error message.
Any suggestions (other than get an email account with someone other than AOL)?
Moving to another email platform would be my best advice as an IT guy.
Systems like gmail can poll your AOL mail and receive it in their system, and allow you to reply as a new address. Eventually everyone is replying to the new email. I get calls to “fix” aol mail issues all the time, another email provider is my solution every time.
Switch to Gmail. I know my response is IMHO, but seriously–it is SO EASY to switch to Gmail. I used to work for AOL and I had a legacy account–because you used to have to PAY FOR EMAIL but I had it FOR FREE! And I kept the account because everyone had that address. Anyway, AOL got worse and worse, and finally there was some kind of utter meltdown, and I spent a little time setting up a Gmail account. drachillix is accurate about the convenience of transporting old mail and alerting contacts to the new address.
Sorry, no help here. I’m not sure they actually care enough to keep it working.
I will point out that, if AOL has POP or IMAP access or a mail forwarding feature, you can switch away from AOL without losing your email address, if that’s the reason you don’t want to change. I check my Hotmail account on Gmail all the time. (Hotmail had the username I wanted.)
Edit: one possible idea. Can you try making a new entry for them, put in the correct info, then delete the old one?
