Standing in line at Chipotle to grab dinner on the way home. Line is out the door. Line is not moving. The servers are busy making burritos for about a dozen call in orders. 
Guess I should have called in or ordered online.
I order online quite often, and about 25% of the time I get home and it’s wrong, so it depends on how much you want something specific.
Of course, in person, you can tell the person whose job it is to pour hot sauce on your tacos that she poured almost all of it on the first one and virtually none on the other two, only to watch her take another scoop of sauce and pour it all on the first one.
Or tell the rice person to put about half the usual helping of rice on a burrito, only to be ignored.
I’ve given up on Chipotle.
You always have to look at the guacamole in person. Never order guac sight unseen! (Our local Chipotle’s guacamole is the color of clay about a third of the time.)
Plus, sometimes the steak is really undercooked. I hate rare meat unless it’s served in a solid chunk of flesh.
You guys must have bad Chipotle’s (maybe consider sending an email to corporate with the store number). At my place they say “HI!” when I walk up to the door. If there’s no one in line, they’ve already got my order half done before I’ve made it up to the counter. That place is so fast, I’ve always said I’ve feel bad for people that have never been there and need a second to look at the food and think about what they want. I know exactly what I want and if I’m the only one in line I can go from in the door to back out the door in less than 2 minutes. I don’t think my order has ever been wrong (they may have started to put, say, beans instead of fajita mix or something like that on it, but I catch it right away, I’ve never walked out with the wrong order) and I’m probably there three times a month.
Even when the line goes all the way to the door, they only time I get stuck for more than a few minutes is when there’s someone at the front of the line with some stupid list that has 15 items on it (it’s next door to a hospital) “I want one burrito with rice and barbacoa, one bowl with lettuce, beans and pork, one , wait, that burrito should have beans, not rice, one bowl with rice and steak, yes, put sour cream and cheese on the first bowl and only cheese ont he second one, now I need another burrito with rice, wait maybe that was the first one…” OMG, figure it out, write it down, fax it in, pick it up.
If your place regularly has undercooked steak and bad guac, I’d email corporate. I’d bet it gets fixed quickly (especially if you can send a picture).
I haven’t had much luck with corporate. Our local Chipotle invariably has a line out the door, and it moves slowly. The staff are disorganized, move slowly, and seem to lack the situational awareness to jump in and help with other tasks when they have an idle moment. Wife and I really like the food, but we rarely visit now because the line makes it such a pain in the ass; the wait can be 15-20 minutes. While we wait, we often see people arrive and then immediately leave because the long line is a turn-off; in other words, the restaurant is losing business because they can’t move fast enough. I’ve submitted comments via the Chipotle website and received prompt/apologetic responses from them, including a couple of cards that gave us free meals, but I haven’t seen any change in performance at the restaurant.
I’ve found a direct correlation between how busy a Chipotle is and the quality of the product.
The one closest to me always has a line out the door, the cleanliness of the place leaves much to be desired, and the food is hit or miss. Proportions of ingredients are “off”, you get bits of ingredients you didn’t order as the slide your buritto down a dirty counter, the meats cooking times seem rushed, etc.
I’ll drive the extra 10 minutes to out-of-the-way locations for the higher quality product, cleanliness, and experience.
People must be happy, if they wait in line. personally, I don’t find Chipotle all that good-it is just rice and beans with some meant added. And their guacamole is gross.