My wife and I moved into a new town house and had our cable service and high speed internet moved to the new digs. I would consider switching providers, but our other option is a dish and DSL and that is not practical for us.
Our trial begins when they come in to hook us up. The cables in the house were old and not adequate for high speed internet, so they ran some new cables. Here is the way they decided would be the most efficient way to run two lines (TV in living room, modem in upstairs office)
- For the living room, they com into one wall of the upstairs master bedroom out another into the closet. Out the closet wall, down the face of the house, through the wall into the living room. They ripped both cover plates of the wall in the bedroom, damaging brand new paint and left them off.
- For the office, they came up onto a balcony, in front of the sliding door to the baby’s room, in through the wall of the babies room, over a foot, through the same wall into the office.
When I realize the extent of this, I call them back and have them rerun the cable directly to the office. The second installer is puzzled because this was actually much simpler than what the first installer did. What the hell was the point? Did he think we wanted a coax motif for the babies wall? (I mean that may have been marginally better than the saccharine bunnies and lambs my wife picked, but still )
Next we get our bill and find out that they decided we needed a service upgrade to go with the new house. Never mind that we hardly watch TV and only had the most basic package because it is cheaper to get that and internet than internet alone. We call to have it downgraded and they say they have to send someone out to do it. Fine, we finally get it scheduled last Friday. Guy comes out does his thing and leaves. I come home to correct cable package but no internet.
Here things get really surreal for me. I call Comcast and tell them the problem. They walk me through the basics, power cycling, removing my router, changing the cable. I had already tried these, but I understand the drill. Finally they tell us that it must be the modem that failed. I bring up the fact that it stopped working after their technician came out, but they insist that cannot be it. They give me the support number for Motorala and tell me to have a nice day.
Motorala tech puts me through the same paces as Comcast, plus a few additional checks and can’t find anything wrong except we have no signal. But, being a better company than Comcast, he checks the warranty and sees that it still has two weeks left on it and sends us a new modem.
So yesterday we get the new modem and lo and behold, the exact same issue. Call Comcast again and finally convince them it probably isn’t two bad modems in a row and they agree to send someone out this Friday.
So to sum up, Camcast has:
[ul]Redecorated our house in cables and broken/crooked cover plates
[ul]Changed us over to a more expensive service because, after all, who can live without Monk and Rachael Ray?
[ul]Disabled our internet access and blamed it on another company
Damn, it must be nice to be a monopoly. How else could you get away with such craptacular customer service? If I didn’t depend on the internet for 90% of my entertainment I tell them to take there cables, their crappy service, and moronic tech support and fuck off. Unfortunately, I am hooked on the digital crack pipe and have to suck up with no options but bitching online, which is of course just feeding my habit.