Comcast overlimit

So I got a call from Comcrap yesterday. Apparently I’m overusing the “unlimited” and “always on” connection. 300Gb/mo (ok, a little high) is apparently too much. They won’t tell me how much is the “limit” of course, but will only tell me to “cut it back some”.

How much is some?

Why on earth do I want their service at this point? Over priced Cable TV rates, removal of channels I want, addition of channels I really couldn’t give a crap about. Now I get an “overuse” call from the Network Abuse department.

Time to switch over to DSL and Dish Network.

FUCK COMCAST!

DSL will watch your usage too. I have Earthlink, and if one goes over their limit, the download speed gets throttled back for the rest of the month.

300 Gb or 300 GB?

Not sure… he didn’t use punctuation in the conversation :slight_smile:

I’d assume GB.

It’s high, but still!

Thats what I did, but the reason was that they didn’t offer internet access at the time and verizon did. also the cable would go out a lot and we had ghosting on several channels that we couldn’t get rid of. DSL out here is never as fast as cable except during peak usage between 7 and 10 pm but it always giving lower ping rates. (neighbors have cable)

Replace punctuation with capitalization.

I believe they would have been pronounced differently.

Gb = Gigabits
GB = Gigabytes

Dunno, I think they’re being reasonable here. I can’t think of any non-commercial reason, legal reason why you’d have that kind of transfer rate in a month. If you are running a business or a file-sharing hub, then you should suck it up and buy a T1 line. That kind of bandwidth usage ruins it for everyone else who shares your particular cable loop.

Great Scott, how much porn do you need? :wink:

ALL OF IT! :cool:

I agree that it may be a bit high, but it has a few flaws when calculated in just a raw number. Most of my downloading occured overnight, when I’d assume most of the folks in my “loop” are asleep.

This is the crux of my pitting - If they would give me a limit as to what they “expect” as a maximum number, that would be one thing, but otherwise, “Always on, unlimited” should mean exactly that.

Actually, he only said Gig. That I remember, and it’s normally how I would phrase it as well. The Gb vs GB would be deduced by context, so I assume he’s talking GB.
Finagle, even a T1 line, would still likely have a bandwith meter, but that provider would tell me what it is. If it was available in my backwater, and I was willing to pay for it.

300GB is a lot, but tough fucking shit. If my “unlimited” fiberoptic connection with Comcast generates a phonecall regarding my usage, I’ll scream bloody hell. Usage limitations harken back to the days when DSL cost $99/mo. Hell, not even then! In 1999 I was of of the first residential people to have a DSL loop in San Jose. Even then they sold it as an “unlimited” line with no usage fees or limitations.

So if it is in your contract(ya, you’ve got that laying around, right? right.), that you get as much bandwidth as you wish, then tell them to stick it. You pay for it, so use it. Finn, this isn’t soviet Russia…

But please, do lay off the porn for a while, ok?

Sam

Maybe they should state what unreasonable is. What’s the limit on “unlimited”?

http://faq.comcast.net/faq/answer.jsp?name=17525&cat=Connection&subcategory=1

Sure, they only state “time spent online”, but is that idle time? Or the time you use to transfer data?

I’m gonna subscribe to this thread with the hope that I’ll be able to figure out what ya’ll are talking about. :slight_smile:

I don’t maintain a website, but the PC is on all day, with an open DSL internet connection.

I pay $20 a month to a local ISP, and they’ve never said anything about a limit on use. (They charge $40 for businesses with websites.)

So is Comcast wanting to limit your time on-line? Or are you doing stuff that uses more resources?

I need a “Duh” smiley, cuz I don’t get it.

AuntiPam, your connection always being on uses a little bit of your bandwidth, but not much. Maintaining a website would use more. Downloading mass amounts of porn all night long would use an incredible amount more-hundreds of gigabytes more. Your computer probably can only store between 20 and 60 gigabytes, and he has downloaded 300!

The issue isn’t using the resources, really. The issue is, IMO, Comcast offering unlimited access and downloading and then deciding that there is some arbitrary number that the client went past.

Sam

This post is, word for word, what I was going to post. Wanker.

Ha! Meet my roommate. Where porn is concerned, yes Virginia, it is possible to “download the internet.”

You’re pouting because they’re cautioning you about downloading 300 GIGABYTES A MONTH? I can understand why you’d be upset that they’re crimping your desire to suck non-stop on the big meaty data pipe of net porn. After all that’s just 10 GIGABYTES A DAY and you’ve got that big 300 gig drive you’ve got to fill up.

Poor baby. Poor, poor baby. Hmmm… ever thought about putting dwon the Kleenex and taking a shower so you can get a real, live girlfriend? Might be cheaper in the long run.

“Time spent online” and “bandwidth” are two seperate things.

With DSL and cable, time spent online (where the connection isn’t actually doing anything, just waiting to be used) doesn’t really cost the ISP much. It’s not like an old dial-in service where they had a limited pool of modems and lines–each customer already has a dedicated line anyways. With DSL, your phone line is plugged in to a port in a DSLAM regardless of whether you’re using it. So, with either technology, you can spend as much time as you want online.

When you actually start using the connection though, things change. This is because, even though you may have a 1Mb/s (or whatever) connection, that’s merely the bandwidth between your computer and wherever the ISP starts.

For those who don’t know much about this stuff: when an ISP buys their own connections, which they divide up to their customers, they don’t buy enough bandwidth for all their customers to be using all their bandwidth all the time. In other words, if an ISP has 10,000 customers on 1 Mb/s DSL, they’re not going to buy 10,000 Mb/s worth of bandwidth. This would be horribly expensive, and very wasteful. The reason this is wasteful is because residential customers rarely use all of their connection all the time. Even when you’re “active” online, you’re not using all your connection unless you’re downloading (or uploading) a big file from a server whose own connection is robust enough to saturate yours, or running a server with a lot of people accessing it.

For example, if you’re web browsing, you only use bandwidth when you first access a page: if you go to the Dope, your web browser uses your connection to get a description of what the Dope should look like from the SDMB’s server, and then displays it. You’re not actually using the connection as you read the page, or type a response, or whatever. E-mail works similarly–you’re only using the connection when you click “Send” or when you retreive your new messages.

A good example is how DSLAM’s (the machines that provide DSL service to a line) work. Your line goes to the DSLAM, and it has a speed of, say 768 kb/s. Let’s say 23 other people connect to the same shelf on that DSLAM, and they also have a 768 kb/s rate. Now, even though there 24 768 kb/s lines going into that shelf, typically there’s only going to be two 1,581 kb/s lines going out of the shelf towards the internet (my numbers may be off–it’s been a while since I was directly involved with the hardware). So there’s no way that all customers can use all their lines all the time, because of that bottleneck at the DSLAM. There are further bottlenecks at each step until you get to the “backbone.” If one customer is using his connection in a grossly non-residential manner (constantly downloading and uploading files, with peer-to-peer filesharing, or by running a server, or by working on his midget porn collection 24/7) he’s impacting the service of other customers and costing his ISP money.

300 GB a month is a LOT of data. That’s roughly equivalent to using 2/3’s of a T1 around the clock (a T1 is a type of connection that’s designed and marketed for this kind of high-end constant non-residential use), and a T1 costs a hell of a lot more then a DSL line (at a minimum, around 10 times as much).

This is all true. That 24 to 1 ratio above is called the contention ratio of your DSL line for those of you shopping for such a service. Lower numbers are better, 24/1 is average for a decent home or low end business connection. If you’re getting offered 40/1 or so, chances are your service will not be as good as you hoped.

That said the issue here isn’t really a technical one, it’s a matter of false/misleading advertising and it’s one that crops up a lot. Unlimited is a very nice word to use in an advert and a very irritating service to have to provide so what most ISPs will do is exactly what the OP’s ISP has done which is give the top 1% of their customers (probably using >10% of the resources) a polite phone call. Those who do not comply will have their contract terminated (the terms and conditions will certainly cover this). Thus the company continues to offer a service that can be described as unlimited but periodically unburdens itself of those customers who actually test their generosity.

I would also comment that running peer to peer applications and downloading porn is hardly a non residential manner of use, surely at home is exactly where you would hope that people did these things?

Got a wife, but a pregnant one, in a “high risk” pregnancy, so I’m limited in my “activities”. Thanks for your interest.

10GB a day isn’t tough to do, and if you delete, you don’t need the 300gb drive.

The issue isn’t WHAT I’m downloading, it’s that I’m being limited… so I’m PITTING them. A rant so to speak.

As for the question of a “contract” mentioned above, most of the time, contracts of this type are “subject to change, at any time” So what I may have had when I signed up in 1998 is different (and has changed names about 3 times) from what is in place now.

Again, one of the sticky points is that they won’t tell me what IS too much. Just that 300GB is too much.